thread Re: New Ecommerce Webpage questions... in Archived Discussions (Read Only)

New Ecommerce Webpage questions...

ThePixie — Tue, 21 Apr 2020 04:48:25 GMT

Hi! I am setting up a new ecommerce page where I do only online transactions and ship to the customers. Moving from a marketplace to my own space. I have a few questions I have not been able to figure out...

1) For the online ecommerce site specifically, which countries can Square process the card payments for? Is it any country I am willing to sell/ship to? Or is it just the countries found here... https://squareup.com/help/us/en/article/4956-international-availability

i.e. "US, Canada, Japan, Australia, and the United Kingdom. We currently don’t support payment card processing outside of these countries or in U.S. territories such as Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, and Northern Mariana Islands."

or is that info just for the app/in person swipes?

2) For Apple and Google pay, am I paying a separate fee to them if I accept those payment methods?

3) I can not for the life of me figure out how to edit the quantity of my items to say "1". I sell OOAK handmade items and I almost never make more than one of each item. So if the item sells, I need it to be immediately reflected as sold so another customer can not buy it accidentally. In my items list and when I edit each item it just has a blue dash under quantity, it will not let me edit it to represent "1" in stock. and when I "preview" my items, the site lets me toggle the quantity from 1 up to as many as I want. I just need to figure out how to have that only be 1...never more.

Thank you for your help 🙂

Re: New Ecommerce Webpage questions...

nika — Thu, 23 Apr 2020 17:13:18 GMT

Hey there @ThePixie! Welcome to the Seller Community. Happy to have you! Let's see about getting your questions answered.

The international availability is true for both in person payments and Online Store transactions.
There is no additional fee if your customers use Apple or Google Pay. Payments processed through the Online Store will be 2.9%+ .30 cents regardless if customers are typing in their card or using Apple/Google Pay.
Check out @AshleyK's answer on this thread with steps on how to adjust your stock. If those are the steps you're going through but you're still having trouble with the adjustments, you may want to contact our CS team to get some eyes on your account.

Thanks again!

Re: New Ecommerce Webpage questions...

ThePixie — Fri, 24 Apr 2020 18:04:43 GMT

Thank you! I will try to figure out the quantity thing today. One more question if you have time?...

How and where do I change processing time for an item?

Most of my items are already made and ready to ship but I do have a few items that are made to order/made after someone orders them. I don't see a processing time for items anywhere. I need to change the made to order items to be 7-10 days before they will ship. So the customers know before they purchase and so the funds don't accidentally get refunded to them after a set amount of time.

Thank you, Leah

Re: New Ecommerce Webpage questions...

nika — Sat, 25 Apr 2020 16:35:32 GMT

Hey @ThePixie! Are you using the delivery option or do you just have shipping set up for your online store?

Re: New Ecommerce Webpage questions...

ThePixie — Mon, 27 Apr 2020 17:31:43 GMT

I only ship out. No delivery or pick up.

Re: New Ecommerce Webpage questions...

nika — Thu, 30 Apr 2020 14:01:47 GMT

Got it @ThePixie!

Within the shipping settings, there's not a way to tack on additional "processing" time. But you could put a blurb in your item descriptions or in your Store Policies section letting your customers know that there is an additional 7-10 day time period added on to your "made to order" items before they're shipped.

Re: New Ecommerce Webpage questions...

ThePixie — Thu, 30 Apr 2020 15:42:10 GMT

Thank you! I will look for it! And yes, I would always note that in the item descriptions as well for those made to order. 🙂