thread Re: How do you sell hidden items in the online store? in Archived Discussions (Read Only)

How do you sell hidden items in the online store?

Ppfb — Fri, 24 Apr 2020 17:33:21 GMT

2 Questions, really.

1. How do you sell hidden items in the online store? It says there is a link, but it doesn't give a link.

2. Can the same item be visible at one location, but hidden at a second?

Thank you.

Re: selling hidden items online store

isabelle — Wed, 22 Apr 2020 19:13:13 GMT

Hey @Ppfb-

Thanks for posting in the Seller Community.

1) Are you referring to your Online Store link for that item? Or a checkout link?

2) At this time, no. You cannot have separate hidden settings for items per location. We're working on making that available in the future.

I look forward to hearing from you.

Re: selling hidden items online store

Ppfb — Wed, 22 Apr 2020 19:19:47 GMT

In reference to point #1: I was referring to the online store.

Thank you.

Re: selling hidden items online store

Ppfb — Thu, 23 Apr 2020 11:28:50 GMT

Re: selling hidden items online store

isabelle — Fri, 24 Apr 2020 17:32:58 GMT

Hey @Ppfb-

Thanks for your reply.

It's referring to a checkout link, which can be found in the Item Library section of the Dashboard as long as you have them enabled:

Re: selling hidden items online store

Ppfb — Mon, 27 Apr 2020 15:15:14 GMT

Thank you, but I don't see how that connects to a specific location in our online store. I need the hidden item to be available within one of our locations, but not the other, and I would like the customer to be able to order a hidden item and still be able to order other items at the same time in the same cart. Is this possible?

Re: selling hidden items online store

isabelle — Tue, 28 Apr 2020 20:42:11 GMT

Sorry about the confusion. At this time, that is not possible between two locations. Thank you for surfacing this issue. I'll make sure to pass this insight along to the appropriate team @Ppfb.

Re: selling hidden items online store

LatheredSoaps — Wed, 23 Jun 2021 05:25:12 GMT

Hello,

What if you don’t want to use the checkout link? I want to offer this item exclusively to certain customers, but they will also purchase other items. Is it not possible for them to have a link that takes them to the site page (similar to the preview link that is generated for 7 days) so that they can add the exclusive item to their cart then proceed to shop for other items?

Re: selling hidden items online store

JustinC — Wed, 23 Jun 2021 21:04:08 GMT

Hey @LatheredSoaps - unfortunately checkout links don't operate that way but it's a great suggestion. I'll tag your post as a feature request.

Re: How do you sell hidden items in the online store?

collinsandcoupe — Wed, 16 Feb 2022 02:13:21 GMT

Is this possible yet? I find it very frustrating that a hidden item cannot be viewed within the Square Online store, this causes me to lose sales.

Re: How do you sell hidden items in the online store?

witchnwillow — Thu, 24 Feb 2022 11:22:01 GMT

I have been setting the items as 'available' and quickly, and manually copy and pasting each URL onto a word file.

I then go back and reselect the items as 'hidden' again, and provide my customers with the URLS.

It is a pain, but at the moment the only way for customers to add multiple items of both hidden and available status

Re: selling hidden items online store

RSG3 — Wed, 23 Nov 2022 07:01:38 GMT

Where do I find that link?

Re: selling hidden items online store

BernadetteA — Thu, 24 Nov 2022 22:42:23 GMT

Hi @RSG3 👋

There isn't a direct link from the Edit Item page, so you would need to follow the suggestion by @witchnwillow

Temporarily make the item "available"
Visit the live site to copy the link URL, then save to a document
Edit item to be "hidden" again

Hope this helps you out!

p.s. Welcome to the Seller Community! 🎉

Re: selling hidden items online store

RSG3 — Thu, 08 Dec 2022 20:12:09 GMT

ThankQ!

Re: How do you sell hidden items in the online store?

taylorcarroll — Mon, 31 Jul 2023 18:40:51 GMT

I just had this issue and found the solution in Square's endless connecting menus. You just click the three dots at the top of the online product listing and select "copy item link."