thread Re: Display name and business name on marketing emails is wrong. in Archived Discussions (Read Only)

Footer of marketing emails showing previous business address and name?

Laurenxlo — Fri, 24 Apr 2020 17:29:02 GMT

[The title of this thread has been edited from the original: change footer info in emails]

Hi, i changed my business name in square successfully but when i send marketing emails the old name is always in the footer section, the subject line, and in the business name and logo box. how can i change these areas so they match?

Re: change footer info in emails

isabelle — Fri, 24 Apr 2020 17:28:13 GMT

Hey @Laurenxlo!

Thanks for posting in the Seller Community.

Please verify that you've updated your business information in the following two places:

1) Locations within the Online Dashboard.

2) Receipts within the Online Dashboard.

Let me know if you've already adjusted the information in both those places and are still seeing the previous information.

Re: change footer info in emails

Laurenxlo — Fri, 24 Apr 2020 18:25:39 GMT

Ah yes, That worked! Thank you very much. @isabelle

How do I change locations for email campaigns in the footer?

Isaiah117 — Thu, 07 May 2020 15:18:39 GMT

I am creating multiple email campaigns for multiple locations in Square Marketing, but every email campaign lists one location instead of changing for the different locations. I picked the location we are sending to on the first page when creating campaign, but all are still listing one specific site in the footer. How do I change this?

Re: How do I change locations for email campaigns in the footer?

nika — Sat, 09 May 2020 19:36:15 GMT

Hey @Isaiah117-

Take a look at @Isabelle_'s Best Answer on this thread. Give us a shout if it's still not updating for your for any reason.

I am trying to make a square email campaign and the Business Name is not correct in the Footer.

RichRuel — Mon, 18 May 2020 19:59:12 GMT

I am trying to make a square email campaign and the Business Name is not correct in the Footer. I have change the business name in the receipts and in the locations, however the footer still has a old business name. How do I fix this? I can not find anywhere that still has the old business name, except in Footer

Re: I am trying to make a square email campaign and the Business Name is not correct in the Footer.

JustinC — Tue, 19 May 2020 20:18:58 GMT

Hmm, usually the business name updates on your email campaign when it's edited from Account & Settings > Business > Locations. Make sure you change the Business name field, as the Nickname field is not customer-facing.

First, try switching to a supported browser if you haven't already. Google Chrome is most preferred. If that didn't help and your Locations tab is reflecting the correct biz name, give our Customer Engagement Team a buzz to confirm if you're encountering a bug.

@RichRuel

Re: I am trying to make a square email campaign and the Business Name is not correct in the Footer.

SOSN — Mon, 06 Jul 2020 21:55:10 GMT

I am having the same problem. I have changed my name in receipts and location. Only place I see my old name is on footer of email marketing.

@RichRuel did you find a solution for this?

Re: I am trying to make a square email campaign and the Business Name is not correct in the Footer.

Valentina — Tue, 07 Jul 2020 23:36:02 GMT

It sounds like you've already tried following the directions provided by @isabelle here, @SOSN - thank you for running through those steps! Did you see @JustinC's tip above? Could be worth taking a look at if you didn't see the suggestion yet.

If you're still seeing the old name pop up on marketing emails, I'd recommend reaching out directly. Our team can take a closer look with you to determine why your new name isn't at the bottom of those emails.

Display name and business name on marketing emails is wrong.

Shannon-Soaked — Thu, 11 Feb 2021 15:22:47 GMT

When I send marketing campaigns, the display name on who the email is from and the business name at the bottom of the email show an old business name.

I've verified that my locations have been updated (including the Business name field - not just Nickname) and the receipts information is updated as was suggested in this post.

The old name that's showing I can't find in any of my Square settings anywhere, so I'm not sure where else to make the changes from or if I'm somehow experiencing a bug.

Re: Display name and business name on marketing emails is wrong.

JustinC — Sat, 13 Feb 2021 20:58:42 GMT

Hey @Shannon-Soaked You'll need to change it when creating the campaign:

Re: Footer of marketing emails showing previous business address and name?

Shannon-Soaked — Thu, 15 Apr 2021 17:46:19 GMT

Ok, thanks, I will give this a try.

Re: change footer info in emails

Carnation-E — Wed, 25 Jan 2023 06:19:46 GMT

Hi seems like I'm having the same issues as well, both places are updated with my new business name. What can I do?

Re: change footer info in emails

MayaP — Fri, 27 Jan 2023 15:36:13 GMT

Hello there @Carnation-E, I am sorry to hear you are running into this as well. It looks like @JustinC stated above it does have to be changed when you create the campaign. If you are still having issues please let me know!