thread Re: receipt color sends in green in Archived Discussions (Read Only)

Appearance changes to my receipts aren't saving?

medabloom — Mon, 27 Apr 2020 18:13:58 GMT

[The title of this thread has been edited from the original: receipt color sends in green]

I have customized my receipt > Account & Settings > Receipt and selected the blue color, and saved my changes. But when I send the receipt, it defaults to green.

Anyone else having this problem? Or know how to resolve it?

Thank you!

Re: receipt color sends in green

isabelle — Mon, 27 Apr 2020 18:13:18 GMT

Hey @medabloom-

Thanks for posting in the Seller Community.

Hmmm. I have not heard of this issue. This is for digital receipts I'm assuming? What device are you making these changes on?

Let me know so I can look into this further!

Re: receipt color sends in green

medabloom — Mon, 27 Apr 2020 22:25:42 GMT

Hi Isabelle_

Yes it was for digital receipts.

False alarm, I guess I was too impatient! I checked again and the color and formatting is as I have edited it to be. My guess is that green was the default color and needed a bit of time (it was about 24hrs) for the changes to take effect.

I was making these editions/custom changes on a laptop.

Thank you for your reply!

Re: receipt color sends in green

isabelle — Mon, 27 Apr 2020 22:29:53 GMT

Hey @medabloom!

No worries! Glad that worked out for you. Sorry for the delay in changes, I thought it would be instant as well.

Let me know if anything else comes up.