thread Re: Change date of pick up in Archived Discussions (Read Only)

Change date of pick up

BigDaddy — Wed, 29 Apr 2020 00:54:19 GMT

How do you update the date of pick up day have my locations set for Saturdays only and the date of pick up is the following Saturday. For example, I received two orders today for pick up this Saturday. At checkout, it gives a pick-up date of Saturday, May 9, not Saturday, May 2nd.

Thanks for any help

Re: Change date of pick up

AshleyK — Thu, 30 Apr 2020 15:13:23 GMT

Hey! Thanks for reaching out about this.

If you have your business hours set for Saturdays only, you should be able to set the pickup order prep time to 1 business day, which will push your orders to the next business day to be picked up.

You can edit these settings under Online Store > Settings > Pickup & Delivery. Let me know if this helps or if you have any other questions. Thank you!

Re: Change date of pick up

BigDaddy — Fri, 01 May 2020 00:41:24 GMT

All of my locations are set like that and it is still not working So strange and don't know what else to try

Re: Change date of pick up

Joe — Fri, 01 May 2020 18:46:46 GMT

Thanks for reaching back out with a prompt reply, @BigDaddy. I am taking over here for Ashley in her absence!

I flagged this over to one of our Ecom Specialists at Weebly, and he suggested that I have you reach out to our Support Team directly. It looks like this may be a larger issue that we need to take a 'hands-on' look at. When you get a chance, go ahead and reach out and we will do what we can to get this solved for you!

Re: Change date of pick up

BigDaddyBiscuit — Sun, 03 May 2020 17:20:32 GMT

Hi there, I don't see where I need to escalate this. It is causing big issues because now I have people who placed orders wanting to pick up today, which we are not doing. Any guidance to find where I need to go to ask for assistance.

Many thanks/Lauren

Re: Change date of pick up

ashc — Mon, 04 May 2020 18:56:33 GMT

Hey @BigDaddyBiscuit,

We linked our Support Team above.

Follow that link and make sure you're logged in. Select > More > I Don't See My Issue and it'll show you the options to email or call us.