Customer Gets Charged Sales Tax Even though NO TAX is Indicated in Square Item Detail

20SF — Thu, 30 Apr 2020 06:27:21 GMT

In the EDIT ITEM section of Square dashboard, in the first box (Details), there is a line called Taxes. Some of my items are grocery items so I marked them as "No Taxes" on this Taxes line.

However, when the customer purchases the item from the online store (weebly) they still get taxed.

Re: Customer Gets Charged Sales Tax Even though NO TAX is Indicated in Square Item Detail

ashc — Fri, 01 May 2020 14:44:44 GMT

Hey @20SF,

I can't see into your setup here from the Community but I would also make sure you don't have a tax listed under > Items > Sales Taxes.

You can also go through each individual item to make sure there's not a tax that you have set up listed on there.

It sounds like some of your items may have tax enabled under Sales Tax.

You can always reach out to our direct CS team too by phone or email to confirm and look into this with you.

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Customer Gets Charged Sales Tax Even though NO TAX is Indicated in Square Item Detail

Re: Customer Gets Charged Sales Tax Even though NO TAX is Indicated in Square Item Detail