thread Re: New items not showing on dashboard in Archived Discussions (Read Only)

New items not showing on dashboard

Honeybeard — Fri, 23 Dec 2022 04:56:01 GMT

Hey everyone. I've noticed that when we create new items, they disappear on the dashboard, BUT, they on the POS (regular)

Anyone else experiencing this issue?

Re: New items not showing on dashboard

JJ_ — Sat, 24 Dec 2022 22:37:27 GMT

Hello there @Honeybeard

We recommend checking to make sure that both your browser and your computer or device itself are up-to-date. And also make sure that you clear your Browsing History (cookies and cache) If everything looks good there, you'll want to reach out.

If you haven't already, your best bet is to get in touch with us directly, so that a member of our Support team can dig in with you. When you have a moment, please reach out directly by logging into your Square account and heading here.

Re: New items not showing on dashboard

Honeybeard — Sat, 24 Dec 2022 22:41:33 GMT

Hey JJ
Thank you for responding.

I've seen this issue on two different laptops, and my mobile in desk version.
On my main everything was cleaned up too. (Cookies and cache)

I was wondering if this was a glitch that was happening to anyone else.
I'll have to contact support, but I'm not sure if they can help much.

thank you again

Re: New items not showing on dashboard

JJ_ — Sat, 24 Dec 2022 22:49:49 GMT

Thank you for the quick follow-up @Honeybeard. I checked for other reports and could not find anything. Hopefully, support will be able to escalate this or point you in the right direction.

Re: New items not showing on dashboard

Honeybeard — Sat, 24 Dec 2022 22:51:48 GMT

Ive called support 3 times right now. They just pick up the phone and don't say anything. I Hear others in the background talking.

Re: New items not showing on dashboard

Honeybeard — Sat, 24 Dec 2022 22:52:42 GMT

And thank you for your help

Re: New items not showing on dashboard

JJ_ — Sat, 24 Dec 2022 23:55:34 GMT

We have limited phone support today. I recommend dialing 855-700-6000 on Monday for a better chance to reach our Support Team. I apologize for this inconvenience.