thread Edit Confirmation Email in Archived Discussions (Read Only)

Edit Confirmation Email

LVTheatreSchool — Fri, 23 Dec 2022 06:29:35 GMT

When editing our confirmation email, I can add text boxes but I cannot delete/edit the preset elements. How do I delete/edit the preset email confirmation? And when I send a test email, the subject received is 'download is ready' which is not suitable for my product. I'm missing something - how do I change these things? Thanks!

Re: Edit Confirmation Email

shootinjh — Fri, 02 Jun 2023 02:12:51 GMT

I have the same question! Maybe the web developers have not gotten tot hat yet?

Re: Edit Confirmation Email

frances_a — Sat, 03 Jun 2023 22:53:02 GMT

Hey there @LVTheatreSchool @shootinjh !

Happy to see you back in the Community.

You can’t change every detail of the notification emails - some content is automatically generated and specific to each order, so it can’t be removed or edited in the email editor (for example, the Order Number, Download Information, Pickup Information ) - but you can add more content and customize the look of the email.

As for the subject, this can't be edited either, unfortunately.

If you need further help, don't hesitate to reach out to support here or respond in this thread.

Thank you!