thread Re: How to setup order text reminders in Archived Discussions (Read Only)

How to setup order text reminders

npham1110 — Sat, 16 May 2020 18:26:30 GMT

Hello,

I'm using Square online Order, how do I setup order text reminders ?

Best,

Nikki

Re: How to setup order text reminders

ashc — Mon, 18 May 2020 15:51:58 GMT

Hey @npham1110!

At the time- there's not an option for text reminders. Just emails.

Your other option is that you can download the Weebly app and get app notifications for orders there as well if that's easier to manage!

Re: How to setup order text reminders

npham1110 — Tue, 19 May 2020 07:25:37 GMT

Thank you @ashc !

can you please show me how to send email reminder besides the email sent out to tell customers it’s ready for pick up?

also I thought I saw the “text reminder” new functionality release, Am I reading it by mistake?

I have installed the app, but the notification will only to notify us as owner, what would be the way to notify customers more than one time? They keep coming to us and said that they never received email or text 😞

thank you!!
nikki

Re: How to setup order text reminders

ashc — Wed, 20 May 2020 13:54:00 GMT

@npham1110 Sorry for the confusion there! I reached out and text reminders do actually send to customers to let them know their order is ready for pickup if they opt in for them at Checkout and put their phone number for it.

Sorry about that!!

Re: How to setup order text reminders

SNGrower — Thu, 22 Apr 2021 10:49:15 GMT

How do I set up order text reminders? we have a CSA food box and would like to send out a reminder text to all customers at the same day/time.

Re: How to setup order text reminders

nika — Fri, 23 Apr 2021 14:31:33 GMT

Hello @SNGrower! We don't have a bulk text reminder option right now. However, take a look here where another sellers mentions one of our Square partners who does offer it!

Re: How to setup order text reminders

mainstreetbook1 — Wed, 30 Jun 2021 18:25:14 GMT

Hi @nika, I have a couple concerns regarding text reminders.

1. The format of the text reminders. I just did a test transaction today on my website. I did not receive the Order Alert text until 7 hours later. In addition, what should be an actual link is not being recognized by my text massaging app (Pulse on android) as an actual link. I don't know if that is something that can be changed in terms of ensuring that hyperlink formatting is retained, but it severely reduces the efficacy of that function.

2. My business did not use the Square order processing tracking in the past, but we want to now. Unfortunately, there are thousands of orders that we want to remove from the queue without notifying customers, but I'm unable to do that. If I click "Bulk edit" and select all and mark them as shipped, I will be getting calls for days from customers who received the items long ago and are concerned about double-charging. It would be great if I could TEMPORARILY DISABLE the text and email alerts EVEN TO CUSTOMERS WHO HAVE OPTED IN.