thread Re: Why isn't the Tax applied to the Total on the online store? in Archived Discussions (Read Only)

Why isn't the Tax applied to the Total on the online store?

hwhittle — Wed, 20 May 2020 19:58:36 GMT

I've entered my tax info into the settings and the taxes are showing up on my checkout page, but they are not applying to the customer's total. Does anyone know how to correct that?

Order Total is not adding taxes

LaudShawarma — Thu, 21 May 2020 00:36:47 GMT

Hello,

I am trying to setup my square store and in the process of testing, I notice that the order total does not include taxes. Am I missing something?

Please see attached screenshot.

Thanks

Re: Why isn't the Tax applied to the Total on the online store?

isabelle — Fri, 22 May 2020 16:50:24 GMT

Hey @hwhittle-

Are you referring to taxes not being applied to shipping costs? If so, please go to Online Store > Settings > Taxes, and then scroll down to ensure the following is checked off:

Does that resolve your issue? Let me know! 👀

Re: Why isn't the Tax applied to the Total on the online store?

hwhittle — Fri, 22 May 2020 17:54:17 GMT

No, I’ve checked all of those boxes. The taxes are showing up on the checkout screen but the total due is not correct. In the example I posted

$35 -product

$7 - shipping

$3.20 - taxes

The total due is showing $42 (product & shipping), but the total should be $45.20 (product, shipping & taxes).

Re: Order Total is not adding taxes

isabelle — Fri, 22 May 2020 18:42:27 GMT

Hey @LaudShawarma

Thanks for posting in the Seller Community.

Hmmm. How are your Tax Calculations set up? Do you have your tax included in item price or separate?

That may be impacting the appearance of receipts and taxes.

Re: Order Total is not adding taxes

LaudShawarma — Fri, 22 May 2020 18:51:57 GMT

Thanks Isabelle,

I have double checked. I am using the 6% taxes for MD.

Here is a screenshot:

The taxes are not being calculated into the order total

EvolveKelly — Sat, 23 May 2020 07:02:58 GMT

When a person purchases an item on my website the taxes are not being added to the Order Total. The Taxes are being calculated and displayed under the subtotal, however, the taxes are not being added to the Order Total or being charged to the client when they checkout.

Re: Why isn't the Tax applied to the Total on the online store?

isabelle — Mon, 25 May 2020 22:04:51 GMT

Hey @hwhittle-

That doesn't sound right. Please give us a call so we can look into this and make it right. I'd hate for you to lose out on any further taxes from these orders.

Let us know if they're able to find a solution for you, or identify the issue. This information may be useful to any other seller who comes across the same error. Thanks for your time! 🌟

Re: Order Total is not adding taxes

isabelle — Mon, 25 May 2020 22:08:16 GMT

Hey @LaudShawarma-

Thanks for your reply. Can you take a look at my first reply in this thread and ensure that your settings are not to include tax in item price?

Re: Order Total is not adding taxes

LaudShawarma — Tue, 26 May 2020 14:51:59 GMT

Hello Isabelle,

Thank you for your help.

In your response to this thread, you asked the individual to give you a call.

I have tried everything on the thread, checked all my taxes and made sure the items are not tax exempt.

I have verified every single item. The taxes is not adding to the total amount. Exact same issues the other person on the thread was having.

Did you want me to call as well?

Thanks

Re: Why isn't the Tax applied to the Total on the online store?

LaudShawarma — Tue, 26 May 2020 15:50:55 GMT

Hi @hwhittle,

How did you resolve this issue with your site?

I am having the same issues with my site.

Thanks in advance.

LaudShawarma

Re: The taxes are not being calculated into the order total

isabelle — Tue, 26 May 2020 19:13:24 GMT

Hey @EvolveKelly-

Please uncheck the “taxes are included in item prices” option within Online Store > Settings > Taxes. This should resolve your issue:

I know it's confusing, but it’s basically showing the item with tax as part of the total then “explaining” how much of the item price is tax. I hope this resolves your issue! Let me know if not.

Re: Why isn't the Tax applied to the Total on the online store?

isabelle — Tue, 26 May 2020 19:15:14 GMT

Hey @LaudShawarma-

Yes, if this still hasn't been resolved, and you've taken a look at my most recent post in this thread, please give us a call. Feel free to follow back up in this thread. Thanks so much for your time, and sorry about this.

Re: The taxes are not being calculated into the order total

LaudShawarma — Tue, 26 May 2020 20:54:11 GMT

@isabelle @EvolveKelly

YOU GUYS SAVED THE DAY....😀

Thank you so much. It worked perfectly. Even does the correct tax calculation.

Have a fantastic day.

LaudShawarma

Re: The taxes are not being calculated into the order total

isabelle — Tue, 26 May 2020 21:02:21 GMT

Aw! Glad that worked @LaudShawarma! 😊

Re: The taxes are not being calculated into the order total

EvolveKelly — Tue, 26 May 2020 22:45:03 GMT

@isabelle

That worked great! Thank you!!

Re: The taxes are not being calculated into the order total

hwhittle — Thu, 28 May 2020 15:00:18 GMT

@isabelle thank you so much! Sorry I was not able to call, but I have been extremely busy elsewhere this week. Unchecking the "taxes are included in item prices" box fixed the issue. Thanks so much for your help!

Re: The taxes are not being calculated into the order total

isabelle — Thu, 28 May 2020 16:17:34 GMT

Hey @hwhittle!

Thanks for your reply. So glad I could help! 🌟

Re: Why isn't the Tax applied to the Total on the online store?

jbuell76 — Thu, 25 Mar 2021 20:27:34 GMT

I'm having the same issue do I need to go in and add ever state? When they buy in Florida it shows taxes but out of tax it don't includes their taxes.

Re: Why isn't the Tax applied to the Total on the online store?

Cx2 — Sat, 27 May 2023 02:25:59 GMT

I am having this same issue and and I have missed out of 24 orders in taxes 😕