thread import products to facebook in Archived Discussions (Read Only)

import products to facebook

Chelsee — Sun, 24 May 2020 23:20:28 GMT

I am going through the steps to "Import Your Products to Facebook" but I can not select the button to turn on the feature. There is a green dot beside it though, does that mean something? It shows that I have products in my inventory.

I have done a few Google searches and look through threads but I'm not seeing anything current or relevant. Can someone help me?

Thank you for your help!!!

Re: import products to facebook

nika — Tue, 26 May 2020 16:07:09 GMT

Hi @Chelsee! Thanks for bringing this up.

First of all, I'm curious to know which browser you're using? It sounds like it could be a browser issue, but I'll keep an eye out for your reply and we can do some more looking into it if it's sounding like something else!

Re: import products to facebook

Chelsee — Wed, 27 May 2020 03:17:16 GMT

I'm using Chrome.

Re: import products to facebook

nika — Wed, 27 May 2020 14:11:13 GMT

Darn @Chelsee. That's the browser we typically recommend to use. If you haven't tried the troubleshooting steps I listed above, go ahead and give them a run through. But if you're still having some issues, can you reach out to the Support Team? They'll be able to do some looking on the back end of things.

Re: import products to facebook

Chelsee — Thu, 28 May 2020 02:31:52 GMT

I sent a message to Support. I'm at a lose of what to do. I can find a lot of threads about it not working but no one seems to know how to fix it.

Re: import products to facebook

JustinC — Thu, 28 May 2020 11:29:15 GMT

Hey there @Chelsee - try calling in to get faster support. Number and customer code found here