thread Re: Looking for a work around on "Future Delivery Scheduling" in Archived Discussions (Read Only)

Looking for a work around on "Future Delivery Scheduling"

coneywaffle — Thu, 28 May 2020 05:02:42 GMT

Many of our Items are ordered in advance for future pick ups or delivery. Although you can choose a "Future Pick Up date" at check out, you cannot schedule ANY future deliveries. Unfortunately all deliveries are "auto scheduled" by the square system which causes our company headaches and customer confusion. We should be able to manage our own delivery schedule. Not keep to one dictated by square. Does any one have a work around or do you think this will be an option in the near future?

Currently we have customers entering in orders for the Future as Pick ups with a **NOTE - This order is to be delivered but that of course comes with its own set of issues.

Re: Looking for a work around on "Future Delivery Scheduling"

nika — Fri, 29 May 2020 19:36:26 GMT

Hello and welcome @coneywaffle!

You've probably got the best workaround at this point. But I can definitely keep flagging this feedback to our Product Team! It looks like it's actively being worked on, although I don't have an exact ETA of when it'll be released. We'll make sure to update the Community when we hear more.

Scheduled delivery

GaddyLaneBK — Mon, 01 Jun 2020 01:25:42 GMT

Looking to add the ability for customers to schedule future delivery dates rather than the default next availAble delivery date. I see that this function has been in high demand recently, any updated eta on its arrival?

Re: Scheduled delivery

JustinC — Tue, 02 Jun 2020 15:54:27 GMT

As Nika mentioned above, a scheduled delivery feature is in the works but no shareable updates on the availability for this feature.

Merging you to a relevant thread for tracking so you can be in-the-know when an update is available.

Hang tight!

Can customers select future delivery dates?

arodewald6306 — Wed, 17 Jun 2020 18:55:29 GMT

Can customers select future delivery dates? I know they can schedule future pick ups already, but we REALLY need a future delivery option. I don't know why this isn't already an available option?

Re: Looking for a work around on "Future Delivery Scheduling"

FudgeLady — Fri, 19 Jun 2020 10:51:12 GMT

Is there an update on this, it is very complicated for customers to order a delivery then call us to tell us they want it on a future date

Thanks

Re: Looking for a work around on "Future Delivery Scheduling"

Joe — Fri, 19 Jun 2020 12:17:38 GMT

Hi there, @FudgeLady - thanks for reaching out! No shareable update on this feature, just yet. When we have some solidified updates, we will bounce back here and notify everyone collectively.

Thanks for your patience!

How does a customer schedule a time for a delivery in the online store?

AngelCakes — Wed, 24 Jun 2020 19:48:38 GMT

In my online store, when someone selects "delivery" the store gives them the first available day/time (Friday). How does a customer change the delivery to a different day? They are able to do this with pickup, but not with delivery.

Re: How does a customer schedule a time for a delivery in the online store?

Valentina — Thu, 25 Jun 2020 19:55:38 GMT

I've moved your post over to this thread - it looks like @coneywaffle has a workaround that they are currently implementing. As mentioned by @nika, a feature that would help support schedule deliveries is underway, but we don't have anything new to share just yet.

Now that your post is here, you'll receive a notification when we post an update.

Thanks for the patience!

Re: How does a customer schedule a time for a delivery in the online store?

AngelCakes — Thu, 25 Jun 2020 21:41:39 GMT

Thanks for suggesting that workaround, however if you, like us, are either charging a delivery fee or trying to use the new Square courier system, having customers choose "pickup" and then making a note is not an option.

Re: How does a customer schedule a time for a delivery in the online store?

Joe — Fri, 26 Jun 2020 12:34:06 GMT

Thanks for adding your voice here, @AngelCakes - I can likewise step in for Nika, here. Just wanted to let you know that I am tagging and flagging your feedback over to our Product Teams to get visibility on your feedback. Should we gain some traction on new features, we will be able to reach back out here and let you know.

Re: How does a customer schedule a time for a delivery in the online store?

coneywaffle — Mon, 29 Jun 2020 18:40:58 GMT

I have not seen any new features added or progress on the ability to manage deliveries however I do see a new charge will begin 7/1 for any orders that are placed as a delivery. Are any new features added that equate to a fifty cent charge per transaction? Is there an update on the ability to manage delivery?

Re: How does a customer schedule a time for a delivery in the online store?

Joe — Wed, 01 Jul 2020 11:34:48 GMT

Hi there, @coneywaffle - thanks for adding your voice to the mix here. No shareable update to provide from our side at this time. As soon as we have more information about changes to this feature from our Product Teams, we will reach back out and update everyone here on this thread.

Thank you for your patience!

Feature Request: Schedule for Later Local Delivery

kiiri — Wed, 01 Jul 2020 21:35:48 GMT

The Square Online Store currently allows customers to schedule pickup orders for later, but there's currently no option to select a future date for deliveries. Are there any plans to add this feature in the near future?

Re: Looking for a work around on "Future Delivery Scheduling"

sugarlab — Tue, 14 Jul 2020 16:56:17 GMT

Just wanted to put another note in that this is a necessary feature! I didn't think it would be much of a problem since we don't do that many deliveries (other than large orders that are ordered directly through us). We figured most people would be wanting day-of deliveries, which is why we started doing the Postmates delivery through Square. However, we had someone order a cake for delivery. They want it next Tuesday and that item has a four-day lead time, so it defaulted to Saturday. Customer left a note. I ended up refunding it and then having her order tomorrow, but that's more work on our end and on the customer end.

Thank you!

Re: Looking for a work around on "Future Delivery Scheduling"

Joe — Wed, 15 Jul 2020 13:06:45 GMT

Hey there, @sugarlab 👋 Thanks for adding your voice here in support of this feature request - very much appreciated. We likewise send kudos for including the workaround you landed on! - it goes a long way in assisting those who are running a similar setup and business.

While we don't have an accurate timeline to share for changes to future delivery schedule, we will continue to push out relevant information regarding updates here on this thread as we have them. Thanks for your patience!

Re: Looking for a work around on "Future Delivery Scheduling"

kitchencafe — Wed, 15 Jul 2020 13:40:34 GMT

@Joe Just wanted to add our input for better pre-ordering/ advance ordering/ delivery scheduling.

We have found a similar, but inefficient work around, by labeling the items with the available date, but the automatic scheduling from square at checkout is confusing our customers.

the general cafe pre-ordering for immediate pick-up is working great!

We're really having challenges with what we're identifying as "catering". We're hoping that an update will include a place that we can note the date specific items are available for delivery or pick-up, and customers can select their preference, after confirming they are in our radius.

Hope this makes sense. Looking forward to hearing more on this thread.

Re: Looking for a work around on "Future Delivery Scheduling"

Joe — Wed, 15 Jul 2020 14:53:35 GMT

This definitely makes sense, @kitchencafe! I really appreciate your thoroughness and honesty here. While workarounds are helpful, we recognize that they are often cumbersome and do not often supply a long-term resolution.

I am passing your feedback over to our Product Teams for visibility. Should any of these updates comes down the pipeline, we will hit you back here and update you promptly. Thanks so much, again!

Feature Request: Order Ahead

Sourdoughnuts — Thu, 16 Jul 2020 02:14:57 GMT

Is there a feature in the works to allow customers to select their delivery date or window rather than letting the system default to the current available ship date? We have many people placing orders in the store who would prefer another date and it would be nice to have them select their own order ahead day.

Re: Looking for a work around on "Future Delivery Scheduling"

SugarBakery — Sun, 19 Jul 2020 22:56:14 GMT

I, too, desperately need this. I just want to add my name to the list and check the ETA of this.