thread My Booking Site Link Didn't Update My Recurring Schedule Changes. How Do I Fix This? in Archived Discussions (Read Only)

My Booking Site Link Didn't Update My Recurring Schedule Changes. How Do I Fix This?

LG9201 — Tue, 09 Jun 2020 15:00:56 GMT

I have set up services and set a schedule for them. However, after updating the Recurring Schedule via Calendar (from 8am-12pm to 8am-12pm, 1pm-3pm), the Booking Site link does not show the updated schedule.

Re: My Booking Site Link Didn't Update My Recurring Schedule Changes. How Do I Fix This?

nika — Fri, 12 Jun 2020 13:11:06 GMT

Hi @LG9201- Thanks for the heads up. When you say you're recurring schedule didn't update, are you talking about recurring appointments for certain clients? Or do you mean that your new hours haven't updated?

Re: My Booking Site Link Didn't Update My Recurring Schedule Changes. How Do I Fix This?

LG9201 — Sun, 14 Jun 2020 15:36:10 GMT

Hello @nika. I resolved the issue. For some reason, updating business hours via Appointments>Calendar>Edit Availability>Recurring schedule didn't change anything. However, going to Accounts & Settings>Business>Locations and editing Business Hours in the Location Details properly updated the available hours on my Booking Site.

Re: My Booking Site Link Didn't Update My Recurring Schedule Changes. How Do I Fix This?

hairandskinbyli — Sun, 04 Jul 2021 17:29:20 GMT

That didn't work for me either. Clients are still booking on days that I'm closed.

Re: My Booking Site Link Didn't Update My Recurring Schedule Changes. How Do I Fix This?

Luna281236 — Fri, 16 Jul 2021 18:29:51 GMT

I’ve recently moved and updated my business hours on the Appointments app and anywhere else I can find but it’s not being reflected on the website. The Appointments plug-in for the website isn’t synching with the back end. I’ve even logged out of everything and logged back in. I’ve deleted the Appointments page from the site and rebuilt anything associated with appointments and it still doesn’t update. This is the PRIMARY tool I use and it’s SO frustrating that it just won’t update.

Re: My Booking Site Link Didn't Update My Recurring Schedule Changes. How Do I Fix This?

ashc — Sun, 18 Jul 2021 11:28:57 GMT

Hey @Luna281236 and welcome to the Community.

If it successfully updated on your app, we'd recommend contacting our Appointments team directly for a closer look as to why it isn't updated on the Dashboard and to troubleshoot further.

Re: My Booking Site Link Didn't Update My Recurring Schedule Changes. How Do I Fix This?

ashc — Sun, 18 Jul 2021 11:29:40 GMT

@Luna281236 I'd also recommend the troubleshooting that @LG9201 posted about above too if you haven't already.

Re: My Booking Site Link Didn't Update My Recurring Schedule Changes. How Do I Fix This?

Luna67 — Wed, 02 Mar 2022 16:26:05 GMT

Hi did you figure out yet how to fix it? I am having trouble with that right now.

Re: My Booking Site Link Didn't Update My Recurring Schedule Changes. How Do I Fix This?

Ria — Sat, 05 Mar 2022 16:00:50 GMT

@Luna67 - looks like @Luna281236 may have figured it out. Check out their troubleshooting steps above.

If you're still having this issue after, it may be something account specific that needs to be investigated.

Due to the public nature of The Seller Community we are unable to access specific account details through The Community. For assistance with your account, Feel free to send send a message using this contact form. Our support team will be happy to assist in resolving the matter on your account.

As always, feel free to stop by The Community with question, concerns and even feature requests. We are more than happy to assist. ✨