thread Re: How can I keep staff from accessing client Contact info in Square Appointment app? in Archived Discussions (Read Only)

How can I keep staff from accessing client Contact info in Square Appointment app?

Sonias — Wed, 10 Jun 2020 02:16:27 GMT

Hi I am having a problem with staff in my nail salon contacting our clients during non business hours through the square appointments app, Is there a way to remove that information from their accessing point?

Re: How can I keep staff from accessing client Contact info in Square Appointment app?

isabelle — Thu, 11 Jun 2020 17:11:40 GMT

Hey @Sonias!

Thanks for posting in the Seller Community.

Are you able to edit the following in Team Permissions? Do you have team profiles for your staff members? How are they able to contact the customers? Through the appointments app or by going to the directory?

Let me know! 👀

Re: How can I keep staff from accessing client Contact info in Square Appointment app?

Sonias — Thu, 11 Jun 2020 17:53:47 GMT

Hi and thank you 🙏 Yes I am able to edit team permissions. I don’t believe I have team profiles I’ll have to check and yes they are accessing clients and contacting them through their appointments app

😊

Re: How can I keep staff from accessing client Contact info in Square Appointment app?

isabelle — Thu, 11 Jun 2020 18:45:33 GMT

Hey @Sonias-

I am so sorry, but unfortunately there's no way to allow a staff member to login to view the schedule without being able to see the clients contact information for now. I just received this information.

I will make sure to post in this thread if I hear an update on this changing, or any developments. Thanks for your time, and again, apologies!

Re: How can I keep staff from accessing client Contact info in Square Appointment app?

Sonias — Thu, 11 Jun 2020 19:05:30 GMT

Thank you I appreciate your help 🙏

Re: How can I keep staff from accessing client Contact info in Square Appointment app?

isabelle — Thu, 11 Jun 2020 19:19:41 GMT

You're welcome! I appreciate your patience.