thread Re: Bounced emails? in Archived Discussions (Read Only)

Bounced emails?

TheRealChipA — Wed, 10 Jun 2020 12:57:06 GMT

Greetings,

I just sent an email campaign. Noticed that there are 80 customers on my list with invalid email addresses that bounce. How can I delete those addresses from my customer list, WITHOUT deleting the actual customer record? I don’t want to do them one at a time, for obvious reasons. So I’m hoping that there is some automated way to accomplish this and clean up my customer list.

Thanks,

Chip

Re: Bounced emails?

Joe — Thu, 11 Jun 2020 14:11:40 GMT

Hi there, @TheRealChipA - thanks for reaching out here again on the Seller Community! Sorry to hear you had quite a few email correspondences bounce.

At this time we do not offer a formal way to remove bounced email addresses from Customer Contact profile in bulk. The only workaround here would be to manually remove them individually.

Let us know if you have any additional questions! I am happy to flag your feedback over to our Product Teams for further visibility, as well.

Re: Bounced emails?

TheRealChipA — Thu, 11 Jun 2020 14:36:23 GMT

@Joe Thanks for the reply. Please do flag this to the Product Teams. If they look, they will see that quite a few of the bounced addresses “Square Network Email” addresses — ie - We sellers can’t see the actual address and can’t change it other than deleting the complete customer record.

Can you tell me if Square Marketing considers these “reachable” addresses — in other words do they count against my customer limit for the various Marketing tiers? If so, I really (really!) think that this needs to have a fix.

For now, I guess I’ll just manually delete those 80 customer records.

Chip

Is there a way to delete unsubscribed and bounced contacts from my directory all at once?

Krongard — Fri, 12 Jun 2020 19:57:54 GMT

I'm currently participating in a few square email marketing campaigns. My dashboard report shows emails that bounced and customers that unsubscribed. I would like to delete these two classes of contacts from customer directory. Is there a way to do so without having to delete each contact one by one? On the report page, I seem unable to select or delete contacts. In my directory, I can filter through certain categories (last visited, etc) and can group by import but can't seem to filter via unsubscribed customers. How can I delete my unsubscribed and bounced contacts from my email campaign from the directory all at once? Doing so one by one is very time consuming.

Re: Is there a way to delete unsubscribed and bounced contacts from my directory all at once?

Alex_ — Sun, 14 Jun 2020 18:52:53 GMT

Hello @Krongard,

Thank you for posting in the Seller Community. Welcome.

Let me look into this with our Loyalty Team and I will be back as soon as I have an update or potential workaround.

Re: Is there a way to delete unsubscribed and bounced contacts from my directory all at once?

sheryl222 — Mon, 06 Jul 2020 17:25:57 GMT

Hello! this question is 3 weeks old and I might have missed a response. About 46% (!) of our emails are bouncing and even tho I have verified them with the recipient, the Square report shows that they bounced and were not delivered (even tho the email is correct).

How can I mass delete these bounced emails so we don't continue to send? We are worried about spam accusations.

I guess I'd also like to know WHY Square can't deliver these emails to these verified addresses. Thanks!

Please answer.

Re: Is there a way to delete unsubscribed and bounced contacts from my directory all at once?

nika — Tue, 07 Jul 2020 13:32:28 GMT

Sorry for the delay @sheryl222! I moved your post to this thread where Joe actually answers this question above.

Typically when our emails aren't received, it's either because they're being blocked by the recipient's email provider or their inbox is full. It's usually something that they need to address with their email provider.

Re: Bounced emails?

Solution13 — Mon, 21 Sep 2020 12:38:56 GMT

Can you explain how I would know if an email is bounced back from an invoice?

Re: Bounced emails?

Kassi_ — Tue, 22 Sep 2020 14:27:05 GMT

Hey there, @Solution13 -

Welcome to the Community!

Depending on the type of email provider you have - you will receive an "undeliverable" automated email in your inbox. Another option you will see in the details of the invoice, is that it won't be viewed.

Please let me know if you have any other questions. Thank you!

Re: Bounced emails?

Raven — Tue, 17 Nov 2020 17:38:13 GMT

You really need a better fix for this. We should be able to remove the bounced emails. Whether their box is full or whether they blocked square messages, it still bloats the numbers.

Re: Is there a way to delete unsubscribed and bounced contacts from my directory all at once?

Denascandy — Fri, 17 Sep 2021 12:59:42 GMT

Hi Nika,

I just sent a mass email and out of 2300, 300 or so bounced. So of the names have merged after them. One of the emails is mine and it said that mine bounced too. So I’m really confused about why all these are being bounced.

Dena

Re: Bounced emails?

sheryl222 — Wed, 10 Nov 2021 16:14:07 GMT

still no solution to this problem? hard to believe....

Re: Bounced emails?

Kassi_ — Thu, 11 Nov 2021 20:40:27 GMT

Welcome back to the Community, @sheryl222 -

Appreciate you reaching out about this. Something I have been able to find when it comes to bouncing emails, is that it's usually on the side of the email host.

For some reason they will view Square emails as spam.

If this isn't the case, then it would be that the email was entered incorrectly.

Please let me know if you're still having issues when you send out mass emails. Thank you!

Re: Bounced emails?

tb3211 — Sun, 13 Feb 2022 05:15:22 GMT

There really needs to be a way to bulk delete unsubscribed & bounced email contacts. I have over 100 emails that I am paying for with email marketing! PLEASE FORWARD

Re: Bounced emails?

jtrietsch10 — Sat, 12 Mar 2022 19:26:15 GMT

so this thread looks like its 2 years old. Have you solved deleting bounced email contacts

Re: Bounced emails?

TheRealChipA — Sun, 13 Mar 2022 13:30:00 GMT

@jtrietsch10 Unless there is some new, unannounced feature my original issue is still unresolved. My experience with Square is that if a post gets minimal or no attention from them, they seem to be uninterested in resolving it. Also, if they say it is “not on the roadmap” or that “it works as designed,” you can be pretty sure that is the last word on the issue as far as they are concerned. That’s not a complaint, just an observation that is reinforced over a long time, and I’m a firm believer in living in reality and not my ideal fantasy world. I have two or three other such issues that have been pretty much ignored. In all cases, after about a month I take the hint (silence = go away) and do one of two things — figure out how to work around the issue, or remove that particular functionality from my account and find a third party who does it better. Much less drama and angst!

At this point, the only thing I can tell you is that if you have a bunch of invalid email addresses on your list that are bouncing consistently, print that list and delete them manually one-by-one. It’s clunky, unnecessary and frustrating. But it gets the job done.

Best,

Chip

Re: Bounced emails?

jtrietsch10 — Sun, 13 Mar 2022 14:34:04 GMT

I've been with square for about ten years. this is a different account which I need to use a lot of emails to find new business. I've got over 20k contacts and about 4K of them bounced. one by one is clunky. I can tell you the squeaky wheel gets the grease if enough squeak. So I was just bringing this issue back to light for them. I did find a better and cheaper way to send these emails, however I do like working it through square, they just need to step up.

thanks Jim

Re: Bounced emails?

BuzzMO — Thu, 02 Jun 2022 03:58:00 GMT

Hi Joe - is there any update to this? Just had 61 bounces and would love to not have to manually handle each customer account to remove them.

Thanks so much!

Katie

Re: Bounced emails?

JJ_ — Thu, 02 Jun 2022 23:53:36 GMT

Thank you for taking the time to share your interest in this feature @BuzzMO I recommend you submit a Feature Request here. This will help our product team get visibility and track other Sellers' interest in your request.

Important: When submitting a request, make sure to include the desired feature, and provide the details of how this feature will help your business succeed (how would you use it and what you expect from it).

Re: Bounced emails?

ag818 — Thu, 26 Jan 2023 16:16:59 GMT

Why are the e-mails bouncing to begin with?