thread Re: How can I edit the text of the Pickup Instructions and Order Confirmation email? in Archived Discussions (Read Only)

How can I edit the text of the Pickup Instructions and Order Confirmation email?

EGallo — Mon, 12 Apr 2021 20:11:47 GMT

The title of this post has been edited from the original: How to change store email body text

I found where to change the headers and footers, however the default details are incorrect for my business.

It says customers pickups will be ready in 1 hour. This was their default email.

You will receive an email once your order is ready for pickup. You can pick it up any time during business hours. Go to the register, give your name and order number, and the sales associate will locate your order.

I don't have business hours listed as its my home business, so i need to change this.

Thanks for your help!

Is there a way to edit the text of autogenerated emails from online store?

jmoshier — Fri, 01 May 2020 14:31:52 GMT

I found the "Store Emails" section under settings of my online store. There is an edit option for these emails but it just seems to be a preview of what will be sent. Is there a way to edit the text of these autogenerated emails? I would like the text to fit my store more.

Re: Is there a way to edit the text of autogenerated emails from online store?

nika — Sat, 02 May 2020 18:41:50 GMT

Hey there @jmoshier!

One thing to check first- do you have your Sender Profile created in the Weebly Dashboard? You can find it by heading to Settings > Store Emails. At the top of the page you'll see "Sender Profile." That needs to be completed before you're able to go in and edit the order confirmation emails.

Check there, and if you DO already have that filled out but you're still unable to edit your Online Store emails, let us know and we'll see what else might be happening.

Re: Is there a way to edit the text of autogenerated emails from online store?

jmoshier — Sun, 03 May 2020 01:37:08 GMT

@nika thank you for the help. I should have read the page better. I am now able to edit the emails.

Re: Can I edit the order confirmation email?

TheRoyale — Wed, 28 Oct 2020 20:59:50 GMT

This reply was created from merging an existing thread: Re: Can I edit the order confirmation email?

I am finding this really confusing. I edited this information on the dashboard. But it's not showing up on the sample layout when I look at it on the back end. So I sent a sample email and I get a confirmation email saying my "downloads" are ready ... ? No pick up copy there at all. And we aren't selling downloads of anything, we're a restaurant. How do I confirm that the pick up instructions are correct if they aren't showing up in the sample layout or the test emails that are sent?

Re: Can I change text on checkout/order confirmation pages?

RyanJBrowne — Wed, 28 Oct 2020 21:01:06 GMT

This reply was created from merging an existing thread: Re: Can I change text on checkout/order confirmation pages?

Re: Can I change text on checkout/order confirmation pages?

JustinC — Thu, 11 Jun 2020 15:23:27 GMT

@TheRoyale -

You're right, any changes made in the receipt section of Dashboard will not reflect in the Online store. Check out this thread that tells you how to edit store emails for online orders.

Edit your pickup instructions settings from Settings > Pickup and Delivery. Next to your location, click Edit location and scroll down to see the edit option.

As for 'downloads' appearing in your test confirmation email, I suggest reaching out to our Ecom Team so they can take a look.

@RyanJBrowne -

Unfortunately, there are no other customization options other that what's already offered in the Store Emails Settings of Online Store Dashboard. We are aware those options are limited, but hopefully we can improve in that area soon.

Re: How to change store email body text

Valentina — Wed, 28 Oct 2020 21:09:53 GMT

Are you wanting to edit the default text shown above, @EGallo?

The default/test email is going to provide vague information related to each fulfillment option (pickup, shipping, etc). The actual email sent to your customers will be specific to the item ordered. Did you process a test order to see the actual email that is sent - as opposed to the preview?

If so, you can edit this content by heading to your website editor:

1. Select Settings from the left-hand sidebar menu, then Email Setup.

2. Once here, you'll scroll down a bit until you see the Email Previews section.

3. I believe the snippet above is from the Order Confirmation email - so go ahead and click the three dots to the right of that option.

4. Select Edit Email - this will take you to your email editor.

5. You have a sidebar on the left-hand side of the screen - pop that out and drag/drop the Text option directly above the default text.

6. Now you'll click into the text area to edit. Once you've edited and saved, try testing an order - you should see the default text isn't included in the email sent.

You can also add images - and much more - using the sidebar menu. Let us know if questions about the editor come up! If this isn't what you were looking to do, please let me know, @tcooll77.

Unable to change email content after webstore purchase?

xyz — Tue, 04 Aug 2020 03:00:22 GMT

We're a restaurant setting up online ordering. It seems the email template for order confirmation has uneditable content blocks.

Obviously shouldn't be able to edit actual transaction data - but body of confirmation says "pick up anytime", "go to register", "you have 5 days"... None of that info applies to our pick up policies... and 5 days?? The food would be cold by then!!??

How is the pick up description a locked text box? Shouldn't that be modifiable like a header or footer?? Please help!

Sadly - it seems like people may have asked similar question years ago and it was archived - unresolved?

Customize Order Confirmation or Automate Receipts

alemieux3 — Tue, 04 Aug 2020 19:38:36 GMT

I had read in the community that "there isn't a way to customize the text of the Online Store confirmation emails" Is that true?

If it is, receipts can be customized. But they don't seem to be sent automatically. Do they get sent after a purchase? How can I automate a message to my ticket buyers after they make a purchase?

Re: Customize Order Confirmation or Automate Receipts

isabelle — Wed, 05 Aug 2020 14:59:44 GMT

Hey @alemieux3!

Where did you read that?

You should be able to edit the content of your Online Store emails sent to customers within the Square Online Store Dashboard > Settings > Store Emails:

Receipts will be sent after the purchase is made and once the order is complete. I hope this information is helpful. Let me know if you have any questions about this! 💡💡💡

Re: Unable to change email content after webstore purchase?

nika — Thu, 06 Aug 2020 11:51:49 GMT

Hi @xyz- Check out my answer on this thread above. When you have your sender profile filled out, you should then be able to edit those emails.

Re: Customize Order Confirmation or Automate Receipts

alemieux3 — Thu, 06 Aug 2020 12:11:24 GMT

I saw that option, but when I choose edit, I can't actually edit any of the text. I am on Chrome.

Re: Unable to change email content after webstore purchase?

xyz — Thu, 06 Aug 2020 15:09:57 GMT

Thank you for the reply - I had high hopes that I just missed a setting somewhere - but alas, no.

Email account settings are OK.

When in the email editor - I can select a text box from the design elements. When that is added to the body of the email and then I hover over it I have the option to "edit background, move or delete"

The entire main body of the pre-made email template is divided into sections: order number, sellers address, pickup instructions and download information are all in the top section.

When clicking inside that box - a small grab bar with 8 dots appears at the top of the box. I have the options to move the box up or down the page, or change the background. No ability to enter or change the text in the box or completely delete the box.

Edit Pickup Instruction in Email Sent to Customers

mhsibbc — Thu, 06 Aug 2020 17:20:30 GMT

I need to know how to edit the pickup instructions that are included in our emails to customers. The most recent how-to in this forum is from 2018 and no longer works. We are a school booster club that currently can sell online only. All orders must be picked up in person. The pickup instructions from Square tell our customers that they can pick up their items the next day after 9:15 am. Setting aside the question as to why Square would just default to including false information in our emails, I need to know how to change it. When I go in to edit the email template, I am only allowed to add text in the footer; I can't update the incorrect info. And I can find no other place to update pickup information.

Please help.

Re: Unable to change email content after webstore purchase?

mhsibbc — Thu, 06 Aug 2020 20:22:17 GMT

I am also having the same problem. My email sender profile is complete. But I am unable to edit the text that tells people when to pick up their orders. It is creating some chaos for us. Please help!

Re: Customize Order Confirmation or Automate Receipts

JustinC — Fri, 07 Aug 2020 20:19:58 GMT

Sorry to hear the steps above didn't help. Please reach out to our Ecom Team so they can give a hand. @alemieux3

Re: Unable to change email content after webstore purchase?

ashc — Fri, 07 Aug 2020 21:07:12 GMT

Hey @mhsibbc,

Did you go through @nika's steps above to making your sender profile?

These emails can't be customized a whole lot but there are some things you can edit.

Re: Unable to change email content after webstore purchase?

mhsibbc — Fri, 07 Aug 2020 21:32:31 GMT

Yes, my sender profile is complete. But I am unable to edit the body of the email. So now when someone places an order, they get an automatic email telling them it will be ready for pick up in about 30 minutes. I need to be able to edit that because nothing will be ready for pickup for about a week.

Re: Unable to change email content after webstore purchase?

ashc — Fri, 07 Aug 2020 21:41:36 GMT

@mhsibbc Have you adjusted your pickup timeframes as well under > Settings?

You can put a prep time to the time you need instead of 30 minutes and it'll update in the email as well.