thread Re: How do I change the email address that exported orders goes to? in Archived Discussions (Read Only)

How do I change the email address that exported orders goes to?

ralstonr — Tue, 23 Jun 2020 19:18:48 GMT

I need to change the email address that exported orders from my online store (weebly) goes to. They don't go to the email of the logged in user, but the account owner.

Re: How do I change the email address that exported orders goes to?

isabelle — Wed, 24 Jun 2020 19:36:46 GMT

Hey @ralstonr!

Thanks for posting in the Seller Community. This is something we can adjust on our end.

Please give us a call or send me a private message detailing the email you'd like to receive the reports to.

Please note that the report will only go to the account owner.

Re: How do I change the email address that exported orders goes to?

TazaChocolate — Sun, 12 Jul 2020 17:07:28 GMT

Hello we are also looking to have exported orders sent to a different email address. Is the best way to do this to contact support directly by phone?

Re: How do I change the email address that exported orders goes to?

Valentina — Mon, 13 Jul 2020 20:03:32 GMT

Welcome, @TazaChocolate - we can give you a hand with this!

Reaching out directly by phone will be the fastest way to make this change. However, as @isabelle mentioned above, we're happy to give you a hand here as well. Please send me a private message here with the email address you'd like to receive these reports at.

Difficulty changing account email address

idigbooks — Sun, 03 Jan 2021 19:07:17 GMT

I updated my email address on the Square dashboard on the Account Settings page (

https://squareup.com/dashboard/account)

However, when I have an order placed on my Square Online site, the order notification is going to the old email address. (The payment received notice goes to the new email).

When I go to Account Settings in Square Online, my old email is still showing. (https://square.online/home/account/payment). It won't let me change it on that page when I click on Manage Account. There is a message that says, "To change your email or password, go to Square." As I stated above, I already changed the email on that page.

Re: Difficulty changing account email address

ashc — Mon, 04 Jan 2021 13:37:01 GMT

Heya @idigbooks,

I moved your post to one of the existing threads that addresses this issue.

Please give our direct CS E-Comm team a call who can get this email updated for you.

Re: Difficulty changing account email address

idigbooks — Mon, 04 Jan 2021 20:31:18 GMT

Thank you. I clicked on the link you posted and sent a message.