thread Re: Partial redemption on Gift Card in Archived Discussions (Read Only)

Partial redemption on Gift Card

TDSDetailing — Wed, 24 Jun 2020 16:17:12 GMT

Question, can I clear partial balance instead of the whole amount? When I tried clear balance, I can only clear the full amount.

Jon

Re: Partial redemption on Gift Card

JustinC — Thu, 25 Jun 2020 16:01:50 GMT

You can only clear the full balance. But you could reload the giftcard with the desired balance from your POS device. Just comp it or apply a 100% discount so your books won't be thrown off.

Lmk if you need more help with this @TDSDetailing

Re: Partial redemption on Gift Card

Kimberly — Fri, 09 Sep 2022 20:38:19 GMT

Two years later this continues to be a major problem.
Purchaser put in own information and recipient did not have code. Service was $155. EGC is $200. Why can I not clear $115 from this EGC in dashboard?
Square gift cards are beyond frustrating and beginning to not be worth the time.

Re: Partial redemption on Gift Card

RobynR — Sun, 11 Sep 2022 20:55:27 GMT

Hey @Kimberly,

Thank you for reaching out.

I am happy to help, but I'm not sure we fully understand your question. Please reply to this thread with a little more information describing your technical issue or question.

I'll be sure to follow up as soon as possible.

Re: Partial redemption on Gift Card

Kimberly — Mon, 12 Sep 2022 15:41:39 GMT

Purchaser of gift card put in own information where it asked for recipient information. Recipient came in for service and wanted to use gift card from purchaser. Recipient did not have any gift card information. The gift card amount was for $200. Recipient only used $100.

I would like to go to Dashboard, find gift card (which is still difficult) and clear $100 from gift card, but at this time I can only clear the entire balance.

Re: Partial redemption on Gift Card

RobynR — Mon, 12 Sep 2022 16:06:31 GMT

Hey @Kimberly,

Thank you for providing more details so I can better assist you.

Please check out this best answer from Justin. At this time, this is the best solution for correcting the balance on a gift card.

Feel free to also share your suggestions in our Ideate Room here: squ.re/ideate - Our Product Team keeps an eye on this forum as they are constantly improving our products based on feedback like this.

Let me know if I can help you with anything else!