thread Re: Manual Returns in Archived Discussions (Read Only)

Manual Returns

Andy212FL — Thu, 25 Jun 2020 15:43:08 GMT

I am transitioning from Shopkeep to Square. We had someone come in with a Receipt from Shopkeep that needed to do a return. I couldn't find an option on Square Retail to do a Manual Return. We had that option on Shopkeep. Any suggestions?

Re: Manual Returns

Valentina — Fri, 26 Jun 2020 23:10:03 GMT

Welcome to Square and to the Seller Community, @Andy212FL!

At this time, there isn't a way to process a return manually - you will only be able to process returns for items purchased through your Square Point of Sale. In this situation, you have a couple of options. You could use the Paid Out function to give your customer the return amount from your cash register - or you can process the return outside of Square (by cash, check, etc).

Let us know if you have questions about any of this.

Re: Manual Returns

Laurenc06 — Thu, 17 Jun 2021 16:54:48 GMT

You guys really need to fix this problem. We've been using Quickbooks for 10 years and recently switched and have no way to process returns from prior to using Square. Also we don't require receipts for all returns so we aren't always able to look them up that way.

Re: Manual Returns

rarebloomshop — Tue, 27 Jul 2021 02:32:14 GMT

I agree with @Laurenc06. The fact that this isn't an option at all is ridiculous.

Re: Manual Returns

ElmStreetToys — Sun, 08 Aug 2021 21:19:03 GMT

Same here. I pay $60 a month and can not do easy returns

Re: Manual Returns

MapleStreet510 — Sun, 11 Sep 2022 23:53:39 GMT

Also agree. Very very very stupid and cumbersome. Even a cash sale that WAS done in square without a receipt can't be processed because we have no way to do a manual return. I am so irritated. I've spent weeks setting up square and this is such a no-brainer I dind't even think to ask about it before I made my decision to switch. REALLY REALLY DUMB, SQUARE FOLKS! Give us some options!

Re: Manual Returns

SELLER2 — Thu, 15 Sep 2022 18:25:05 GMT

Square it's seems like everybody with a retail buisness that has returns is really frustrated at you for not having a solution to this problem, even tho people have been asking for it since 2018 ..PLEASE MAKE AN OPTION FOR RETURNS WITH OUT RECEIPT!!

Seems this should be a very standard feature on all PoS systems?

Re: Manual Returns

jcamp7065 — Wed, 25 Jan 2023 18:30:19 GMT

What is the Paid Out function?

Re: Manual Returns

alexandriak — Wed, 25 Jan 2023 19:09:02 GMT

You'll find it under reports, cash drawer, and the pay in/pay out option.

Re: Manual Returns

MayaP — Wed, 25 Jan 2023 19:17:16 GMT

Hello @jcamp7065, check out more information here on Square Cash Management, specifically about paid in/out. If you have any questions please let us know.