Can't get Gravity Forms to connect correctly after disconnecting

jimh — Wed, 10 May 2023 16:39:01 GMT

We recently decided to switch our membership form over to Square from Paypal. Using Gravityforms and their plugin I was initially able to connect to both Live and Sandbox without any issues. Later in the day I briefly (I thought) disconnected. In the Square sandbox, there's Gravity forms and two custom apps that are from the Form Feeds I was trying to set up. I can disconnect Gravity forms in the sandbox and have to do so to get the Auth screen when I try reconnecting from GF. Live is apparently connecting, Connecting to the sandbox fails even when I accept all Auth permissions.

I was thinking if I could remove the two prior feeds from the sandbox, that might help, Square tells me I don't have permission and theirs a third party app handling these apps. I've had a Ticket in at Gravity forms since last Friday, Monday afternoon they contacted me with an Update and told me to try that, I did and it had no effect, they have yet to respond further.

Any help would be much appreciated, I'm truly disappointed in GF's level of support. I've had a professional account with them for going on 5 years, this isn't what I paid for.

Re: Can't get Gravity Forms to connect correctly after disconnecting

JJ_ — Fri, 12 May 2023 19:34:45 GMT

Hello there @jimh

At this time I can't share any advice regarding Gravity Forms. However, if you're having issues with integrating Square into your website I suggest you visit our Developer Portal Forum so that one of your fellow Developers can lend a hand with any issues you may have with integrating our APIs.

P.S. Welcome to the Seller Community

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Can't get Gravity Forms to connect correctly after disconnecting

Re: Can't get Gravity Forms to connect correctly after disconnecting