thread If I've marked an Online Store order as ready, is there a way to reverse this? in Archived Discussions (Read Only)

If I've marked an Online Store order as ready, is there a way to reverse this?

DBrewery — Fri, 03 Jul 2020 23:49:43 GMT

The title of this post has been edited from the original: online pickup

We've just begun offering online orders for in-store pickup. However, if an order is accidentally marked as "Ready for Pickup", is there a way to un-select it or change the order status back to "In Progress" or something similar in the fulfillment?

Re: online pickup

Valentina — Fri, 03 Jul 2020 23:48:29 GMT

At this time, there isn't a way to reverse this action, @DBrewery. The main reason being that when you mark an order as ready, an email and/or text message is sent to your customer letting them know that their order is ready.

I'd recommend training staff to be careful when fulfilling orders - I remember when working in retail, I had to be extra cautious with online orders for this same reason! The good news here is that there will be a pop-up box that appears after clicking the blue Mark as Ready button. This pop-up gives you the option to cancel if you clicked the Mark as Ready button accidentally.

Re: If I've marked an Online Store order as ready, is there a way to reverse this?

DHPTA — Mon, 30 Aug 2021 16:27:09 GMT

Does this still stand a year later?

Re: If I've marked an Online Store order as ready, is there a way to reverse this?

frances_a — Tue, 31 Aug 2021 19:39:01 GMT

Hello @DHPTA!

Yes, this is still current.

Thank you for posting on our Seller Community.