thread Re: Does your business instagram have to be fully set up to view items in square store? in Archived Discussions (Read Only)

Does your business instagram have to be fully set up to view items in square store?

kennyraeco — Fri, 03 Jul 2020 17:22:23 GMT

Hi! I am a little confused on how the merge works between instagram, facebook and the square website?

I have all inventory uploaded onto my square website but when I try to view it, it only shows the "featured items" that I chose.

Do I have to have all inventory uploaded on my Instagram before it will show in the Square store?

Thank you!

Re: Does your business instagram have to be fully set up to view items in square store?

sayra — Wed, 08 Jul 2020 01:01:21 GMT

Hey @kennyraeco.

Please head over to your Square Oline Store editor > Item Library > click on the item that's not showing on the website and scroll down > choose Available. This can be a reason why It's not showing up on all other platforms. In order for your Item to show as available they need to be marked properly.

When it comes to Instagram and Facebook we are limited on troubleshooting steps. However, I was able to find this article that can help.