thread Re: Product Reviews in Archived Discussions (Read Only)

How can I manually request a product review from my customers?

plb0619 — Tue, 07 Jul 2020 14:49:39 GMT

The title of this post has been edited by a moderator from its original: "Manually request review"

Hi! I have a handful of orders that went out to my clients before the product was available on my website. Therefore, they did not receive the automatic email asking for a product review. Is there a way to manually request a review? When you go to my website it does not give the option to leave a review, only if you get the automatic email 2 weeks after purchasing through my website.

Thanks!

Re: How can I manually request a product review from my customers?

nika — Tue, 07 Jul 2020 17:22:59 GMT

Hi @plb0619. Welcome to the Community, and great first question!

Regrettably, there isn't a way to manually send a product review to those customers. If you've since turned the feature on, those emails should go out moving forward. But there's not a way within the system to go back to those who have already purchased.

I can make a note of this as a feature request to our product team!

Product Reviews

TrekVitality — Wed, 15 Jul 2020 00:16:25 GMT

This reply was created from merging an existing thread: Product Reviews

We have an email scheduled 2 weeks post purchase for product reviews. If the customer forgets to leave a review....other than having them go back through their inbox and old emails....how can they best leave the review?

Re: Product Reviews

Valentina — Wed, 15 Jul 2020 00:15:00 GMT

At this time, the only way for your customers to review a product is by clicking the link in the initial product review email. They should be able to search for your business name to find it quickly in their inbox, @TrekVitality.

I moved your post over to this thread, where someone else asked a related question about these emails. If something changes in relation to the way these product review emails can be sent, I'll be sure to drop an update here so that you'll both be notified!

Re: Product Reviews

RASAJUICE — Wed, 04 Nov 2020 18:17:30 GMT

Hello!

I have product reviews turned on, but the email doesn't have a link for people to use. How do I add this?

Re: Product Reviews

JustinC — Thu, 05 Nov 2020 13:24:37 GMT

Hi @RASAJUICE - can you send a screenshot of the email?

Re: Product Reviews

May18 — Thu, 31 Dec 2020 20:41:30 GMT

Hello,

A lot of my customers are not getting the review email. It is currently set up for 2 weeks and it has been over 2 weeks and most of them have not receive the email

Re: Product Reviews

BernadetteA — Fri, 01 Jan 2021 23:33:43 GMT

I recommend reaching out to support directly, @May18. There isn't an easy way for us to test this out, and the issue may need to be escalated to the advanced support team. A rep can also confirm if there's any known issues at this time.

Re: How can I manually request a product review from my customers?

EthosNumerology — Wed, 29 Sep 2021 04:08:25 GMT

Hi, I'm moving my store from another online platform where I have hundreds and hundreds of reviews already. How can I import my existing reviews into my new Square store?

Re: How can I manually request a product review from my customers?

Ellie_ — Wed, 29 Sep 2021 20:51:52 GMT

Hi there @EthosNumerology

That is a great question. We don't currently have a way to import customer reviews from another platform. However, feedback like this is very helpful when planning for future releases. We will provide that feedback to our team!