I am trying to upload a new catalog and overwrite my existing inventory but it doesn't

TCBCT — Wed, 18 Jan 2023 21:44:25 GMT

Hello! I am trying to update my inventory list and get rid of old skus that I have no longer have in inventory. I have exported my library - updated and deleted the items - then imported the file into square. I chose overwrite but it still doesn't update.

Re: I am trying to upload a new catalog and overwrite my existing inventory but it doesn't

JJ_ — Fri, 20 Jan 2023 17:00:02 GMT

Hello there @TCBCT and welcome to the Seller Community

If the overwriting function isn't working as expected, I recommend reaching out to our Support Team so they can look closer into this matter and escalate it if necessary. They can be reached at 855-700-6000 between 6 am - 6 pm Pacific Time Monday-Friday. If you call outside of these hours, you will be required to enter your Customer Code to validate your account.

You can also get in touch with our Messaging and Email Support Teams here.

thread I am trying to upload a new catalog and overwrite my existing inventory but it doesn't in Archived Discussions (Read Only)

I am trying to upload a new catalog and overwrite my existing inventory but it doesn't

Re: I am trying to upload a new catalog and overwrite my existing inventory but it doesn't