thread Re: Category hidden, how to fix it? in Archived Discussions (Read Only)

Category hidden, how to fix it?

SheilaL — Thu, 19 Jan 2023 00:01:40 GMT

I'm trying to edit my web site. I have a SOLD category, but it doesn't show up on my web page. When I go to edit my site, under categories SOLD comes up, but light colored and I can't do anything with it. When I hover over it, this comes up: This category is hidden and is not visible on your site. How do I change this? When I search hidden categories in the Seller Community it looks like that's not even possible.

SOLD category hidden

Re: Category hidden, how to fix it?

Ellie_ — Fri, 20 Jan 2023 22:55:04 GMT

Hi there, @SheilaL,

We can definitely take a look at this for you! Can you please provide the link to your website so we can investigate?

Re: Category hidden, how to fix it?

SheilaL — Fri, 20 Jan 2023 23:24:40 GMT

https://lavender-heart-treasures.square.site/

Re: Category hidden, how to fix it?

JJ_ — Sat, 21 Jan 2023 16:55:35 GMT

Hello, @SheilaL I looked into it and was able to fix this for you.

Re: Category hidden, how to fix it?

SheilaL — Sat, 21 Jan 2023 18:16:48 GMT

Thank you!

Re: Category hidden, how to fix it?

Jay0114 — Fri, 12 May 2023 21:43:42 GMT

Mines doing the same - a whole category and list of items aren't showing on my site and i've quadruple checked that i have everything right.

Delta Field Paintball

Category not showing - Parts & Accessories

And several items that are categorized under Airsoft aren't showing either under the category.

How do we fix this? I have LOTS of items i still need to add and these hiccups are delaying my progress

Re: Category hidden, how to fix it?

BernadetteA — Sun, 14 May 2023 01:56:59 GMT

Welcome to the Seller Community, @Jay0114 👋

We can definitely try to assist you with this! Can you please post a link to your website so we can take a look?

Are the items themselves set to Visible or Available? Are any of your categories Time Based Categories?