thread Re: Square Online Store release notes - June 2020 in Archived Discussions (Read Only)

Re: Square Online Store release notes - June 2020

SBS — Thu, 09 Jul 2020 15:55:00 GMT

On July 15 my square shop will port over to the new shop. When I click the button to see new shop, I see products, text and settings from months ago, none of which is current. Will I need to rebuild the whole shop again once its ported over? And, part two, I sell one-of-a-kind items, but in the new store, under these items, even though they are listed as having only 1 in stock, there is text from square that reads "only a few left!" which makes it look like these unique items are part of an edition. How do I change that?

Re: Square Online Store release notes - June 2020

Valentina — Fri, 10 Jul 2020 21:39:05 GMT

You shouldn't need to rebuild your whole online store after the migration occurs, @SBS. Additionally, if anything looks off or funky, we're just a phone call away! Our Support team will be happy to connect you with one of our eCommerce specialists to get you back on track.

On to the fun stuff - you can turn off the Only a few left indicator by following the directions outlined in this post to get to your Item Settings. This should get you where you want to be, but let me know if other questions come up!

Re: Square Online Store release notes - June 2020

SBS — Fri, 10 Jul 2020 21:48:12 GMT

I just got through (after 2 days of trying) to a rep at Square who told me that because I checked the "see your new store" link a few months ago, when I got the notice that I "could" upgrade if I wanted to, by checking the upgraded site link I locked in my store design and content FROM THAT POINT several months ago. Since then my store and stock have changed significantly, but I CANT UPDATE THE CONTENT TO *NOW*, I have to rebuild the whole thing from scratch. Great upgrade. I'm so into starting over.

Re: Square Online Store release notes - June 2020

Valentina — Sat, 11 Jul 2020 00:58:41 GMT

Really sorry to hear about the frustrations here, @SBS. I'm not sure if the Square Support team member you spoke to transferred you over to our eCommerce team - but if they didn't, I'd recommend reaching out again and asking to speak with them. They may be able to give you a push in the right direction here.

Re: Square Online Store release notes - June 2020

vickyaustin — Sun, 12 Jul 2020 14:56:37 GMT

@Valentina - what is the point of you guys replying on these threads if you're just going to tell us to go contact support. It'd be cool if we actually got support here. We're busy people running businesses and we don't have time to be on hold with the support team to get answers or lack thereof. Why isn't there a support team replying to these threads instead?