thread Re: Online store hours in Archived Discussions (Read Only)

How do I edit my Online Store orders to match my business hours?

belmonddrivein — Sun, 12 Jul 2020 19:06:41 GMT

[The title of this thread has been edited from the original: Online store hours]

How do I set my online store hours the same as actual business hours, ie currently my end of day is set to 9pm in location settings, however orders placed after 8 pm show next day pickup. I also don’t want to allow orders to be placed on days we are closed.

Re: Online store hours

Alex_ — Sun, 12 Jul 2020 19:04:56 GMT

Hello @belmonddrivein,

Thank you for posting in the Seller Community. Happy to help look into this.

In order to make sure i'm understanding, what website builder did you use to create your site (Wix, Weebly, GoDaddy, WooCommerce etc.)? Also, can you provide the URL to your website/page? Thank you!

Please let me know by replying in this thread. I'll keep an eye out for your response.

Re: Online store hours

belmonddrivein — Sun, 12 Jul 2020 19:07:17 GMT

I set up using weebly.

url is

https://belmonddrivein.square.site

Re: Online store hours

Alex_ — Sun, 19 Jul 2020 18:42:05 GMT

Thank you for that information @belmonddrivein,

Happy to provide a bit more insight on this.

Regarding Pickup or Delivery HOURS + Order Prep Time, if your location has a default 15 minute Order Prep Time and your hours end at 9pm, any order placed after 8:41 (we round up — so 8:41pm order is the same as a 8:45pm order) would be ready at 9pm. But if your store is not open 9pm, it would push the order to the next day. Normally, any order placed prior to 8:41pm would NOT be pushed to the next day, and instead will have an “available for pickup” time 15 minutes after the order time.

NOTE that items can have their own unique Order Prep Time, and this will override the location-level setting. So, if they’re using item-level Prep Times and one item has a 1 hour prep time, I’d expect that item to push to the next day if purchased at 7:56pm or later.

Please let me know if you have any other questions by replying to this thread.