thread Re: How to Connect Square Terminal to a Wi-Fi Network in Archived Discussions (Read Only)

How to Connect Square Terminal to a Wi-Fi Network

Tom — Thu, 23 Jul 2020 23:40:36 GMT

Hello Seller Community!

I wanted to take a minute to share the steps to connect Square Terminal to a Wi-Fi network. I've also included some information about the different types of internet networks that are compatible/not compatible with Square Terminal.

To connect the Square Terminal to a Wi-Fi network if you are signed in to the device:

Tap the three horizontal lines (☰) > tap Settings > Device > Network.
Select Wi-Fi and choose a secure network. Enter a password if necessary.
Tap Next to proceed.

To connect the Square Terminal to a Wi-Fi network if you are not signed in:

Tap Change Settings > Network
Select Wi-Fi and choose a secure network. Enter a password if necessary
Hit the back arrow > X and tap sign in to load your Terminal.

You can also connect the Square Terminal to a Wi-Fi network using an ethernet cable or to an internet hotspot.

Keep in mind that you won’t be able to connect your Square Terminal to a captive portal network. A captive portal is a network that requires you to agree to terms or conditions to access the internet connection (these networks are common at coffee shops, airports, and other public internet access points). Connecting over public or unsecured networks may introduce more risk as compared to secured networks.

Internet / Wi-Fi Network type	Details	Compatible with Square Terminal?
Wi-Fi Network	An internet network, usually password-protected, that you set up for your business with a Wi-Fi router.	✅
Ethernet Network	An internet network where you can connect devices to using an ethernet cable.	✅ *Square Terminal Hub required.
Wi-Fi Hotspot	An internet network, usually password-protected, where you set up for your business using another internet-enabled device, e.g. a smartphone or laptop.	✅
Captive Portal Network	Any Wi-Fi network that requires you to agree to terms or conditions to access the internet connection. Most common in public internet access points.	❌

Questions? Reply below!

Re: How to Connect Square Terminal to a Wi-Fi Network

Tom — Thu, 23 Jul 2020 23:42:20 GMT

I hope these steps to connect your Square Terminal to Wi-Fi helpful! Feel free to share any tips that have helped you in the past.

If you are experiencing issues review these Square Terminal Wi-Fi troubleshooting steps.

My terminal will not communicate with the internet.

GlennT — Sat, 08 Aug 2020 23:18:58 GMT

My terminal will not communicate with the internet. WiFi n ethernet are working on other devices. Terminal says it is connected

Re: My terminal will not communicate with the internet.

AshleyK — Mon, 10 Aug 2020 12:16:28 GMT

HI @GlennT I'm sorry to hear your Square Terminal is having trouble connecting to internet. I've merged your post with an existing thread that can help get you back on your feet, but if that doesn't work then you will need to follow our general troubleshooting steps before contacting our Support Team.

Re: How to Connect Square Terminal to a Wi-Fi Network

londonlumber — Mon, 16 Aug 2021 16:07:53 GMT

they are not helping how do I remove my hotspot, which is clearly working because I am here

Re: How to Connect Square Terminal to a Wi-Fi Network

Cornshux — Fri, 24 Sep 2021 14:15:22 GMT

Connect to unsecured network? That's all that's available

Re: How to Connect Square Terminal to a Wi-Fi Network

Arie — Sun, 26 Sep 2021 07:02:15 GMT

Hey @Cornshux,

The Square Terminal wouldn't be able to connect to an unsecured network, unfortunately. Setting up a wifi hotspot, for example via your phone, could be a workaround here.

PS. I noticed it's your first post, welcome to our community 👋