thread The item shipped email doesn't contain tracking number in Archived Discussions (Read Only)

How do you manually send “Item shipped” emails to customers?

SbSTiff — Tue, 11 Aug 2020 16:05:24 GMT

How do you manually send “Item shipped” emails to customers? my store is not live yet but I want to be able to send them emails once their orders are shipped. Can someone help?

Re: Update Emails for custimers

isabelle — Tue, 11 Aug 2020 16:04:54 GMT

Hey @SbSTiff-

Thanks for posting in the Seller Community.

The system will automatically send a confirmation email when you a) create the label for the order or b) mark the order as shipped. If you are manually marking an order as shipped, you can enter the tracking number before updating. Otherwise the number will automatically be included if you generate the label from your store.

Does that make sense? Let me know! 🌸

Re: Update Emails for custimers

SbSTiff — Tue, 11 Aug 2020 16:06:36 GMT

Is that for when the online store is actually published live? I noticed that my options are limited when it’s not

Re: Update Emails for custimers

isabelle — Tue, 11 Aug 2020 16:23:51 GMT

How are you processing orders currently @SbSTiff?

Re: Update Emails for custimers

SbSTiff — Tue, 11 Aug 2020 18:23:26 GMT

Right now by the checkout links until I can finish up my online store

The item shipped email doesn't contain tracking number

wenjie — Tue, 11 Aug 2020 18:27:53 GMT

I updated the shipment of orders with a tracking number but my customers received an email without tracking

Re: The item shipped email doesn't contain tracking number

isabelle — Thu, 13 Aug 2020 16:15:37 GMT

In my previous message, I explained the process for orders made through the Square Online Store.

Would you mind taking a screenshot of where you are entering the tracking number?