thread Manually entered card and didnt close out in Archived Discussions (Read Only)

Manually entered card and didnt close out

Moemoe — Thu, 13 Aug 2020 02:10:42 GMT

Using square appointments and Client paid with a gift card that had no chip, so i manually entered instead of swipe. Payment went through, but didn't close out appointment. Looks like Payment went through shown in clients Payment history, but appointment didn't close out. What did I do wrong , and how do i close appointment out?

Re: Manually entered card and didnt close out

Kassi_ — Thu, 13 Aug 2020 21:50:17 GMT

Hey there, @Moemoe -

Did you click on the Appointment to collect the payment? Or did you just enter the card number?

I will keep an eye out for your reply👀.

Re: Manually entered card and didnt close out

Moemoe — Thu, 13 Aug 2020 21:53:44 GMT

I clickedon the appointment, then clicked manual and entered card. Today i had another incident where the client entered all the card info, checked out fine and ut didn't close out the appointment. Wondering if i am leaving the screen too fast before seeing "payment accepted"? I looked in my transactions and reports and all payments have gone through

Re: Manually entered card and didnt close out

Kassi_ — Fri, 14 Aug 2020 22:55:32 GMT

@Moemoe -

Is the appointment grayed out at all?

If not, I am going to suggest to contact our Appointments Team directly to help you further troubleshoot and dig deeper into what you're seeing.

Thank you!