thread Catalogue Manager - Event Issues in Archived Discussions (Read Only)

Catalogue Manager - Event Issues

Lula1 — Tue, 01 Sep 2020 13:12:27 GMT

Hello,

I am unable to load my catalogue to fb or instagram shops. I see that there is an issue of:

Low Quality

These events data sources have various errors that prevent them from working correctly.

(dynamic ads, instagram shopping, and checkout)

However, I don't see any guidance for how to resolve these issues.

Please help!

Thank you

Re: Catalogue Manager - Event Issues

Valentina — Wed, 02 Sep 2020 20:29:43 GMT

I want to make sure we're on the same page here before jumping ahead, @Lula1. Where are you seeing the Low Quality error message?

Are you trying to connect your Square Online website to your Facebook - or attempting to connect your Item Library with your Instagram Business account to make posts shoppable? The two articles linked here should help you connect properly to both Instagram and Facebook.