thread How to activate locations for gift cards? in Archived Discussions (Read Only)

How to activate locations for gift cards?

testshop — Tue, 15 Sep 2020 07:51:21 GMT

I created a gift card for the store, but the system says "Your eGift Card order page won’t work until you activate the selected reporting location or choose one that’s already activated."

And the gift card link does not work, can anyone tell me how to activate it?

Thank you for your time and help.

Re: How to activate locations for gift cards?

Heal — Mon, 23 Nov 2020 22:01:12 GMT

Has this been solved? I have the same issue and cannot find a solution.

Re: How to activate locations for gift cards?

Joe — Tue, 24 Nov 2020 13:36:41 GMT

Hi @Heal - thanks so much for reaching out to us here on the Seller Community. We are happy to hear from you!

It doesn't look like this thread every received a definitive answer, but my guess would be that this previous account may not have been fully activated to accept credit card processing, which would negate ability to use gift cards as well. Either way, this looks to be an account-specific issue, meaning that we may need to get direct visibility.

When you get a chance, would you mind flagging this over to our Support Team? They can take a deep-dive with you.

Re: How to activate locations for gift cards?

ravindulak — Tue, 16 Feb 2021 15:39:39 GMT

Having same issue. Have you guys found any solution for this ?