thread Re: Tax amounts withheld don’t match settings in Archived Discussions (Read Only)

Tax amounts withheld don’t match settings

lesanicely — Fri, 09 Oct 2020 02:13:27 GMT

Where I live, tax is 9.9%... my weebly page is not charging that percentage.. it is charging more.. how can I fix it?.. my settings are correct.

Re: Tax amounts withheld don’t match settings

Joe — Sat, 10 Oct 2020 14:32:54 GMT

Hi there, @lesanicely - thanks for reaching out to us here on the Seller Community! So sorry to hear about the trouble with incorrect tax amounts being applied to your Online Orders. We are here to help!

The amount of sales tax charged on a purchase is determined by applying the tax rate to the total price of all taxable items in an order. Optionally, you can include tax in the item price, and you can charge tax on shipping and delivery fees.

Are you using Automatic Tax Rates for orders placed through your Online Store? If so, where is your business physically located?

I will keep an eye out for your response!

Re: Tax amounts withheld don’t match settings

lesanicely — Sat, 10 Oct 2020 15:23:52 GMT

Thank you Joe for helping!..

I am using automatic tax on my online orders, I live in Edgewood, WA.. our tax rate is 9.9%.

Sometimes the tax charged is correct, and sometimes it is 13.3%.. (so random!)

I’d greatly appreciate any help you can give me, thanks again.

Lesa

Re: Tax amounts withheld don’t match settings

AdamB — Sun, 11 Oct 2020 20:36:29 GMT

Do you notice the higher rate when certain items are purchased? Some location shave different tax rates depending on the items purchased, although that's a pretty large difference in tax rates.