thread Re: MISSING PAYMENT in Archived Discussions (Read Only)

MISSING PAYMENT

BODIEDBYCO — Sat, 31 Oct 2020 23:59:31 GMT

If I charged a customer and it says paid but payment is not showing in balance but in transaction history

Re: MISSING PAYMENT

AshleyK — Mon, 02 Nov 2020 16:04:51 GMT

Hi! Thanks for reaching out! Make sure the payment was not accidentally processed as cash, which would keep the funds from being deposited into your bank. You can tell this multiple ways, but the main one will be to see the dollar sign symbol next to that payment under Transactions. If this is the case, you will need to charge the customer's credit card again.

Re: MISSING PAYMENT

Cupcake2123 — Sat, 25 Sep 2021 22:50:57 GMT

I'm having the same problem. I checked to see if my transactions were processed as cash payments and they were NOT. How can this be resolved?

Re: MISSING PAYMENT

Bouzagelato — Sun, 26 Sep 2021 00:27:39 GMT

I have the same problem since week ago each time I asked about it and why it is voided they told me they are investigating about this issue till now no answer. (My story is the system freeze after the customer pay and left I checked to see the transaction it is disappear)

Re: MISSING PAYMENT

monty505 — Wed, 27 Apr 2022 23:57:50 GMT

I took a payment and it appeared to be processed while doing the transaction but there is no record of it anywhere.

Re: MISSING PAYMENT

JJ_ — Fri, 29 Apr 2022 21:47:46 GMT

While we are unable to discuss specific payment details here @monty505. I suggest you reach out to our Support team in case this payment is still missing.

Please reach out by phone when you have a moment by logging into your Square account and heading here.