thread Re: Is anyone else’s app crashing when you enter a customer name in loyalty? in Archived Discussions (Read Only)

Is anyone else’s app crashing when you enter a customer name in loyalty?

Urban-Espresso — Sun, 08 Nov 2020 04:11:52 GMT

My POS app is crashing when I enter my customers name. I’m unable to add loyalty points. Is anyone else experiencing this and how can I fix it?

Re: Is anyone else’s app crashing when you enter a customer name in loyalty?

Alex_ — Sun, 08 Nov 2020 23:18:13 GMT

Hello @Urban-Espresso,

Thank you for posting in the Seller Community. Welcome.

Sorry to hear that you've been experiencing this. Does your app or device have a software update available? Normally when the app crashes, there is a software issue involved. If that doesn't work, I would recommend deleting the app and reinstalling it if you do not have any pending payments.

Please let me know if you have any other questions by replying to this thread.

Re: Is anyone else’s app crashing when you enter a customer name in loyalty?

Urban-Espresso — Sun, 08 Nov 2020 23:20:09 GMT

We updated IOS on iPad. We deleted the app and downloaded new one. It’s still happening.

Re: Is anyone else’s app crashing when you enter a customer name in loyalty?

Alex_ — Sun, 08 Nov 2020 23:26:38 GMT

Understood @Urban-Espresso,

In this case, we recommend contacting our Support Team directly. They will be your best resource in getting this inquiry addressed. Also, having a specialist that can look into the specifics of your account will be highly beneficial.

Check out ways on how to get in contact with them by visiting here.

Re: Is anyone else’s app crashing when you enter a customer name in loyalty?

Urban-Espresso — Thu, 10 Dec 2020 06:58:55 GMT

Hi Alex, thanks for your response. We got to the bottom of the problem and it seems to be functioning properly now. Technology is great unless it's not working! Anyway, thanks for your response. It was helpful.