https://community.squareup.com/t5/Archived-Discussions-Read-Only/Can-Email-Coupons-Lapsed-Customer-5-Discounts-be-redeemed-on-our/m-p/227001#M16607 <P>Hi <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/155173">@Vibehealthbar</a>!</P> <P>&nbsp;</P> <P>Thanks for posting in the Seller Community. Good question.</P> <P>&nbsp;</P> <P>Yes, we provide sellers the ability to create Square Online coupons to be sent via Square Marketing. The instructions for how to do so, are <A href="https://squareup.com/help/us/en/article/6922-add-an-online-store-coupon-to-a-marketing-campaign" target="_blank">here</A>.&nbsp;</P> <P>&nbsp;</P> <P><EM>However,&nbsp;</EM>you may have noticed that Square Discounts created in Square Dashboard &gt; Items &gt; Discounts are different from coupons and as of right now&nbsp;<STRONG>can only be used for in-store POS purchases.&nbsp;</STRONG></P> <P>&nbsp;</P> <P>Does that answer your question? Please let me know if not&nbsp;<span class="lia-unicode-emoji" title=":shooting_star:">🌠</span></P> <P>&nbsp;</P> Sun, 13 Dec 2020 17:36:17 GMT isabelle 2020-12-13T17:36:17Z https://community.squareup.com/t5/Archived-Discussions-Read-Only/Can-Email-Coupons-Lapsed-Customer-5-Discounts-be-redeemed-on-our/m-p/226644#M16606 <P>With COVID, we have become very reliant on our Online store to take orders in our storefronts, we recently came across the issue with an Email Marketing Coupon from a Lapsed Customer ($5 off Coupon) come through in the seller notes of the order.</P> <P>&nbsp;</P> <P>I could not find any articles or answers as to whether this coupon can be used on the online store when a customer places an order - As you know, these emails generate individual codes for the customer's profile to welcome them back after they've lapsed after 6months. We know how to enter these in-person, but want to know if it is possible for a customer to use it when they order online from us from our website.</P> <P>&nbsp;</P> <P>Our solution was to refund the order $5 to honor the discount, and as you can tell this isn't a feasible way to track the coupon and do on every incoming order with a discount code - This information would be really helpful because 70% of orders are now placed online ahead of time vs. in-store.</P> <P>&nbsp;</P> <P>Any assistance is greatly appreciated. Thanks!</P> Fri, 11 Dec 2020 21:11:48 GMT https://community.squareup.com/t5/Archived-Discussions-Read-Only/Can-Email-Coupons-Lapsed-Customer-5-Discounts-be-redeemed-on-our/m-p/226644#M16606 Vibehealthbar 2020-12-11T21:11:48Z https://community.squareup.com/t5/Archived-Discussions-Read-Only/Can-Email-Coupons-Lapsed-Customer-5-Discounts-be-redeemed-on-our/m-p/227001#M16607 <P>Hi <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/155173">@Vibehealthbar</a>!</P> <P>&nbsp;</P> <P>Thanks for posting in the Seller Community. Good question.</P> <P>&nbsp;</P> <P>Yes, we provide sellers the ability to create Square Online coupons to be sent via Square Marketing. The instructions for how to do so, are <A href="https://squareup.com/help/us/en/article/6922-add-an-online-store-coupon-to-a-marketing-campaign" target="_blank">here</A>.&nbsp;</P> <P>&nbsp;</P> <P><EM>However,&nbsp;</EM>you may have noticed that Square Discounts created in Square Dashboard &gt; Items &gt; Discounts are different from coupons and as of right now&nbsp;<STRONG>can only be used for in-store POS purchases.&nbsp;</STRONG></P> <P>&nbsp;</P> <P>Does that answer your question? Please let me know if not&nbsp;<span class="lia-unicode-emoji" title=":shooting_star:">🌠</span></P> <P>&nbsp;</P> Sun, 13 Dec 2020 17:36:17 GMT https://community.squareup.com/t5/Archived-Discussions-Read-Only/Can-Email-Coupons-Lapsed-Customer-5-Discounts-be-redeemed-on-our/m-p/227001#M16607 isabelle 2020-12-13T17:36:17Z