thread Re: Anyone have experience setting up birthday request automated campaign? in Archived Discussions (Read Only)

Anyone have experience setting up birthday request automated campaign?

rumi — Tue, 15 Dec 2020 03:55:28 GMT

Hi,

I set up the "Request Customer's Birthday" campaign earlier today. It's an automated campaign that's supposed to ask anyone without a DOB to provide theirs. Since I set it up several hours ago, nobody has received an email (including myself and family members on the list).

For those who've set this up before, how long does it take for emails to be sent? Or is there a glitch?

Re: Anyone have experience setting up birthday request automated campaign?

pessosices — Tue, 15 Dec 2020 04:59:07 GMT

Hey @rumi

Congrats on setting up your birthday campaign! We’ve been using them for years and our customers love it.

@I think automated email campaigns are only sent out at certain times each day, so it should go out by the end of tomorrow

Re: Anyone have experience setting up birthday request automated campaign?

rumi — Tue, 15 Dec 2020 05:00:01 GMT

Thanks so much, @pessosices!

Re: Anyone have experience setting up birthday request automated campaign?

pessosices — Tue, 15 Dec 2020 05:02:03 GMT

No problem @rumi ! Always happy to help!

Let me know if you have any other questions about them moving forward

Re: Anyone have experience setting up birthday request automated campaign?

rumi — Thu, 17 Dec 2020 21:50:08 GMT

Hi @pessosices,

The day this began going out was the day many emails were glitching, so more than 30% of emails bounced (normally less than 2% bounce). It sent out ~300 on that day and nothing after. I canceled that campaign and set it up again yesterday. Today, only 10 emails went out.

We have over 3,000 email subscribers (99% without a birthday). Is it normal for it to only send 10 emails at a time?

Re: Anyone have experience setting up birthday request automated campaign?

pessosices — Fri, 18 Dec 2020 14:18:55 GMT

Hey @rumi

Ah dang, I'm sorry for the issues.

It may have coincided with the big google outage & consequent issues of Square sending emails out to Google Gmail accounts. Which ended up being really unfortunate timing. I'm so sorry about that!

I would suggest calling Square Support to see if anything can be done to resend the email to the Gmail users that it bounced to. I think there's something set up in the system where it recognizes that the automated birthday collection email was sent to them already, so starting a new one won't reach them -- but maybe Square Support might be able to have a workaround for that.