thread Only one Delivery Driver available in Archived Discussions (Read Only)

Only one Delivery Driver available

TheWSSB — Thu, 17 Dec 2020 17:12:56 GMT

We only have ONE DELIVERY Driver available, in house. We offer delivery at 12 noon, and when people order from us, it always defaults to 12:30-12:45...

My question is, We cant be in multiple locations at once, if everyone has delivery scheduled at 12:30. Is there a setting to show that a time slot is taken? It's frustrating to try to make this self-serving, and then angry customers are calling asking why their order hasn't been delivered.

Re: Only one Delivery Driver available

ashc — Sat, 19 Dec 2020 12:28:39 GMT

Heya @TheWSSB and welcome to the Community.

At the time there's not a way to show a time slot is taken. I see how that would be troublesome in your case with one driver.

I'd recommend playing with your Estimated Delivery Time in the Pickup & Delivery settings to maybe make it longer so people know there's a bigger window in which it might arrive.