thread Re: View open tickets in Archived Discussions (Read Only)

View open tickets

ysewellbrown — Wed, 23 Dec 2020 01:37:59 GMT

Is there a way to view open or saved tickets? We need to monitor saved tickets and call in orders.

Re: View open tickets

Joe — Wed, 23 Dec 2020 13:17:01 GMT

Hi there, @ysewellbrown 👋 Thanks for reaching out to us here on the Seller Community!

Good question! You should be able to open and edit tickets directly from your device once the Open Tickets feature is turned on.

The only caveat here is that you can only manage open tickets on the device in which the ticket was created. For example, if you are trying to view open tickets from the Online Dashboard, you will not be able to do so, since the ticket is being managed on a specific device.

Let me know if that gets you where you need to be!

Re: View open tickets

ViolantesMeat — Sat, 09 Jan 2021 21:08:29 GMT

We also would like the ability to See and Save tickets on the web terminal to assist customers when our terminal is in use. Is it possible to make this a request. This is an option we would certainly utilize from time to time when we get backed up with checkouts. Thank You.

Re: View open tickets

Biergarten — Wed, 13 Jan 2021 16:48:59 GMT

In the new version of the Square IOS app I can't find where to access open tickets. I have open tickets turned on. I've reverted to the previous experience and can see open tickets there.

Re: View open tickets

Valentina — Thu, 14 Jan 2021 01:29:02 GMT

It sounds like you've enabled Open Tickets in-app, @Biergarten:

If that step has been taken care of, and you've checked for phone software updates since updating your app, you should see Tickets as an option right alongside the Charge button at the top of your screen when viewing the Checkout screens (both the keyboard and your library screens):

Please let me know here if you aren't seeing this!

Re: View open tickets

Biergarten — Thu, 14 Jan 2021 01:58:25 GMT

@Valentina Yes, I have that in the old version, but when I go to the updated version Tickets does not appear.

Re: View open tickets

Valentina — Thu, 14 Jan 2021 19:54:33 GMT

Did you check your mobile device for software updates yet, @Biergarten?

If you are running the latest version of both the Square Point of Sale app, and your phone's device software is up-to-date, please get in touch with our team so they can dig in with you to pinpoint the cause of the issue you're experiencing.

Re: View open tickets

Biergarten — Thu, 14 Jan 2021 20:48:39 GMT

@Valentina both are up to date.

Re: View open tickets

Valentina — Thu, 14 Jan 2021 20:54:45 GMT

That's certainly odd - please reach out directly so our team can take a closer look, and file a ticket for our engineers to take a look if necessary @Biergarten.

Re: View open tickets

DonutILoveU — Mon, 16 May 2022 12:57:35 GMT

Hello All,

My register keeps freezing if and when I need to comp/void a large ticket with multiple items. For example I have a ticket currently that I am unable to void, unless I void each and every item manually. My items cost about $5 and the total ticket is about $600...so...there are a lot of items that I don't want to manually do.

Re: View open tickets

caffelilitaly — Tue, 11 Jul 2023 22:53:20 GMT

We have a coffee shop and have so many old open tickets that i need to delete and turn this option OFF.

I tried to call and no help to get someone in the phone.

This POS is not good for owners ... customer support is zero ...

I need to stop this save tickets and never closed them ...insanity

Re: View open tickets

_Violet — Thu, 13 Jul 2023 20:24:31 GMT

Hi there, @caffelilitaly - thanks for reaching out to bring this issue to our attention.

I'm happy to help but will need some more detail in order to better understand your question. Are you wanting to disable the Open Tickets feature altogether or something else?

Whenever you have a moment, please reply with a little more information describing your technical issue or question. I’ll be sure to follow up as soon as possible 🙂