thread Square Appointments for Dog Grooming in Archived Discussions (Read Only)

Dog Grooming Pet Profiles

wigglewaggle — Sun, 27 Dec 2020 00:47:45 GMT

Hi there!

I am a dog groomer and currently use square appointments for all my booking. I am wondering if there is anything in the works for making pet profiles that nest under customer profiles (especially, for people who have more than one pet). If not, I would be super interested if Square would look into making a more dog groomer friendly addition. Even if I have to pay monthly for it. Can we please make this a thing if it isn't already??? Thanks!

Re: Dog Grooming Pet Profiles

AdamB — Sun, 27 Dec 2020 18:11:27 GMT

That's a great suggestion, @wigglewaggle! I'm not aware of this as being in the works, but I could definitely see it being helpful for any pet related service, or even other services that don't specifically serve pet owners.

Re: Dog Grooming Pet Profiles

DogGroomerNC — Mon, 28 Dec 2020 21:44:06 GMT

Hey I’m a dog groomer also and I would love for square to make something specifically for us. There are a lot of features we need. But until they do, I figured a way around it that works well for me. I’ve been using square appointments for over a year and I customized my customer profiles so I can add all the info I need on the owner and additional info on up to 6 pets per owner. It’s pretty easy and is super helpful for me to stay organized on what each pet is like. Here’s what I did...

sign in to the standard square app (you cannot do this in square appointments app, maybe it works on the website though idk)
Open the Menu and select Settings
Select Customers
Select Add Custom Field and customize to your liking.

This is where you can be creative and add sections to the customer profile for additional info of your choice. Here are some screenshots of my set up as an example.

I have these options basically repeat themselves all the way through P6 or “Pet 6” and each option expands for more info. This last screenshot shows an example of the personality options for each pet.

I hope this is helpful for you. It’s not perfect but it works well for me.

Re: Dog Grooming Pet Profiles

AdamB — Mon, 28 Dec 2020 21:57:28 GMT

I marked your reply as a solution for anyone else who wants to use that in the meantime. Thanks for sharing that, @DogGroomerNC!

Re: Dog Grooming Pet Profiles

wigglewaggle — Tue, 29 Dec 2020 00:58:26 GMT

That is amazing @DogGroomerNC! Thank you so much!

Re: Dog Grooming Pet Profiles

wigglewaggle — Tue, 29 Dec 2020 01:29:39 GMT

@DogGroomerNC Just another question. What info do you put under, "Appointment Reminders," "Appointment Notifications," "No Call/No Shows," "P1 Type," and "Groups"?

Thank you!

Re: Dog Grooming Pet Profiles

DogGroomerNC — Tue, 29 Dec 2020 12:58:53 GMT

👍🏻 You’re welcome @wigglewaggle.

So appointment reminders is a yes/no option for letting me know which customers would like a reminder to set an appointment. I also create a note on their profile with a reminder notification for myself. This way I can get an email that tells me to call them after 8 weeks or whatever is necessary.
The appointment notifications is for setting the customer preferences for how they get their appointment notifications (email/text). Customers can also self manage that option from their profile on the booking website.
No Calls/No Shows is to help me keep a count on how many times a customer has missed an appointment completely or if they cancel/reschedule without a 24 notice. I used to have more of these but, after I updated my policy, I started to charge a fee for missing an appointment. So if you don’t already have a No Show/Cancellation Fee policy I highly recommend you set one up.

P1 Type is to tell me if the pet is a Dog, Cat, or Other. I mostly work with dogs, sometimes a cat, but every once in a while someone will bring in another small pet like a sugar glider for a nail trim for example.
Groups may be a default option for the profiles. It can help filter customers who might have something in common. I know the customer list will filter people into groups for things like “reachable” for people with an email on file. I also created groups for things like no shows, customers with multiple dogs, and large dog customers.

I’m glad you like my setup. Let me know if you need any more info.

Re: Dog Grooming Pet Profiles

DogGroomerNC — Tue, 29 Dec 2020 15:01:32 GMT

👍🏻 You’re welcome @wigglewaggle.

The appointment notifications is for setting the customer preferences for how they get their appointment notifications (email/text). Customers can also self manage that option from their profile on the booking website.

No Calls/No Shows is to help me keep a count on how many times a customer has missed an appointment completely or if they cancel/reschedule without a 24 notice. I used to have more of these but, after I updated my policy, I started to charge a fee for missing an appointment. So if you don’t already have a No Show/Cancellation Fee policy I highly recommend you set one up.

Groups may be a default option for the profiles. It can help filter customers who might have something in common. I know the customer list will filter people into groups for things like “reachable” for people with an email on file. I also created groups for things like no shows, customers with multiple dogs, and large dog customers.

I’m glad you like my setup. Let me know if you need any more info.

Re: Dog Grooming Pet Profiles

Peanut — Sat, 22 May 2021 22:20:26 GMT

I would love to see square do somthing for groomers but they can do it in such a way it could work for a way wider user base.

My sugestion/feature request..

Rather than pet profiles how about a more generic parents child relationship?

So... the current profiles remain the parent profiles. This is the person is the main contact and responsible for ensuring the appointment is attended, payment etc...

Child profiles are assigned to a parent profile and separatly customisable. In the case of dog grooming these would be our pet profiles. This would also apply for kennels, day care, dog walking, vets etc.

This same parent child relationship could also be applied too other animal care like horses or other industries such as parents taking their children - swimming lessons, music lessons, hair dresers, kids clubs etc.

I think square would then need a setting for the child profiles to turn them on if the a feature you require along with a second option to to allow the appointment to be created for only the child profile so in the case of groomers we wouldn't ever book in the human parent profile.

I hope all this makes some kind of sense

Re: Dog Grooming Pet Profiles

AliCatPets — Mon, 07 Jun 2021 05:02:14 GMT

DogGroomerNc. Thanks for the info. It's very helpful.

One question. When a client makes a booking and they have multiple pets, can they specify which pet they are booking in or do you just assume it is ALL of them?

Re: Dog Grooming Pet Profiles

DogGroomerNC — Mon, 07 Jun 2021 16:13:39 GMT

That all depends on how the appointment is set up. When someone calls me to make an appointment, I discuss the details with the client and who they want to schedule. If a client requests an appointment online, I will ask them to add a note with the request saying which pets they will bring. However some clients don’t remember to add a note and so I will end up calling them to clarify who they want to bring. When the clients view their profile info online, they are not able to see the custom “pet profile” info that you add to square. So its up to us to make sure the info is correct and updated as needed.

Re: Dog Grooming Pet Profiles

AliCatPets — Thu, 10 Jun 2021 06:27:38 GMT

Thanks again for the information it is so helpful

Square Appointments for Dog Grooming

PetParlor — Tue, 19 Oct 2021 15:49:03 GMT

Is anyone using successfully using Square Appointments for Dog Grooming?

Re: Square Appointments for Dog Grooming

Valentina — Tue, 19 Oct 2021 18:07:29 GMT

Hi there @PetParlor! Welcome to the Seller Community 🐩

I've moved your post over to this thread where others were discussing how they use Square for their dog grooming businesses! I hope this helps spark some conversation ✨

Re: Square Appointments for Dog Grooming

ashaahleee — Sat, 15 Jan 2022 23:46:50 GMT

Hey I'm using it for dog walking and plant sitting bookings. Its easy because of the time selections but the idea above is really great. I use that as well for input of door codes, pet needs, emergency contact, vet numbers, and etc.

Re: Dog Grooming Pet Profiles

LMpetspa19 — Wed, 13 Apr 2022 03:39:26 GMT

Super helpful!

Q: Is there a way to link the pet profile to the customer profile?

Re: Dog Grooming Pet Profiles

PetParlor — Wed, 03 Aug 2022 21:29:37 GMT

It looks like its been about a year and a half since this was posted. Was wondering if there has been any updates that Square is working on for Dog Grooming businesses. There are many of us looking for an alternative, and although we can struggle and make Square appointments work, it really isn't the greatest, for grooming.

Re: Dog Grooming Pet Profiles

ashaahleee — Wed, 03 Aug 2022 21:33:59 GMT

Yeah i am a dog walker & I have also mentioned features for dog walking but the services provided and recommended has been working smoothly for me.

Re: Dog Grooming Pet Profiles

PetParlor — Wed, 03 Aug 2022 21:41:31 GMT

I would like the ability to have the dogs name in the appointment, or multiple dogs names, without having to make an individual account for each dog in the family, also in the text and email reminders. I cannot find a way to do either.

Re: Dog Grooming Pet Profiles

DogGroomerNC — Thu, 04 Aug 2022 01:19:58 GMT

Thank you. In what way do you want to link them? The pet profiles are already part of the customer profile. When you edit the customer profile and add your custom fields you can change info for the customer and pets in the same place.