thread Re: Double-booking capabilities in Archived Discussions (Read Only)

Can clients double book their own appointments?

mindcoachnola — Thu, 31 Dec 2020 12:10:03 GMT

I have tried contacting Square help about this issue, but did not receive an answer to this question. I need to know how to double-book multiple clients in the same time slot; I know that I can do this as the "admin" of the page, but I need my CLIENTS to be able to do the same.

Is this something that has already been fixed? Is anyone working on it? I understand that the GAP timing thing came out, but that doesn't look like it has fixed my particular trouble.

Thanks in advance.

Re: Double-booking capabilities

ashc — Thu, 31 Dec 2020 12:09:37 GMT

Hi @mindcoachnola and welcome to the Community.

We really wouldn't have different answers from our CS team here but I was going to mention the gap time feature.

Aside from that, I'd make sure to look at your Settings > Calendar & Booking, is "Allow multiple services to be booked online" toggled on? If so, that would allow your clients to double book services.

Re: Double-booking capabilities

mindcoachnola — Thu, 31 Dec 2020 17:13:08 GMT

I don't have that setting, or I am merely unable to find it! There are no visible setting options for calendar/booking.

Re: Double-booking capabilities

ashc — Thu, 31 Dec 2020 18:19:05 GMT

@mindcoachnola Make sure you're on the full desktop version of the Appointments Dashboard and not the app.