thread Re: Screw removal tool? NEED TO PURCHASE ONE in Archived Discussions (Read Only)

Screw removal tool? NEED TO PURCHASE ONE

GFCnetwork — Wed, 06 Jan 2021 17:43:22 GMT

Where can I purchase a tool (Allen wrench, star tip) to remove the iPad, we can't find ours after a move. Also, we have tried all the sizes and type we can purchase locally. HELP!?

Re: Screw removal tool? NEED TO PURCHASE ONE

isabelle — Wed, 06 Jan 2021 23:51:00 GMT

Hey @GFCnetwork! Sorry to hear you're having trouble removing your iPad from the Square Stand.

I can send you a replacement security screw kit for the Square Stand. Please private message me your shipping address and phone number.

Thank you! 🌟

Re: Screw removal tool? NEED TO PURCHASE ONE

artfulliving — Sat, 28 Aug 2021 17:24:06 GMT

Hi Isabelle,

I'm having the same trouble. Lost the allen wrench w/star tip that disconnects my ipad from the Square Stand. Can I purchase?

Re: Screw removal tool? NEED TO PURCHASE ONE

Joe — Sat, 28 Aug 2021 21:14:16 GMT

Hi there, @artfulliving 👋 Thanks for reaching out. Stepping in for @Isabelle__ on this one. If you reach out to our Support Team directly, they can gather some info from you and shoot a new screw removal tool your way.

We will keep an eye out for your contact!

Re: Screw removal tool? NEED TO PURCHASE ONE

Smitty615 — Wed, 07 Sep 2022 10:57:17 GMT

Hey olive we have a security screw missing from our square stand and it keeps disconnecting! Pleas help we cannot find a replacement screw\ pin anywhere to order