thread Re: Customer unsubscribed, then resubscribed via popup - but still showing unsubscribed in Archived Discussions (Read Only)

Customer unsubscribed, then resubscribed via popup - but still showing unsubscribed

rumi — Wed, 13 Jan 2021 22:55:59 GMT

Hi,

We have a popup on our website. One of our customers subscribed using the popup who had previously unsubscribed. But they are still showing up as unsubscribed. Any idea why it didn't resubscribe them?

Re: Customer unsubscribed, then resubscribed via popup - but still showing unsubscribed

Valentina — Fri, 15 Jan 2021 20:38:59 GMT

Our team can take a closer look at your account with you to provide some clarity here, @rumi!

When you have a moment, please reach out directly by logging into your Square account and heading here.

Re: Customer unsubscribed, then resubscribed via popup - but still showing unsubscribed

tifholmes — Thu, 11 Nov 2021 21:18:41 GMT

Hi,

I'm having this same issue. I contacted Customer Support who told me they were volunteering to help out because of a high volume of support requests. This person told me they opted the customer back in "to everything they could." It's still showing the customer as "Unsubscribed." Is there nothing that can be done to fix this issue? It should be easier than this.

Thanks.