thread Re: Why does it show card reader connected when we haven't ordered one yet? in Archived Discussions (Read Only)

Why does it show card reader connected when we haven't ordered one yet?

Pennystaxes — Sun, 17 Jan 2021 04:59:29 GMT

Can anyone please help me answer the question?

Re: Why does it show card reader connected when we haven't ordered one yet?

isabelle — Sun, 17 Jan 2021 23:08:53 GMT

Hey @Pennystaxes!

Is this happening within the app? Do you have any of our readers?

Re: Why does it show card reader connected when we haven't ordered one yet?

Pennystaxes — Thu, 21 Jan 2021 16:09:49 GMT

Hey! Yes it is within the website app. It says there is a reader connected but we don't have a reader yet. We just placed in order for a reader but we don't have one yet. & We have another business with you guys & on that site it says error when we try to order the reader

Re: Why does it show card reader connected when we haven't ordered one yet?

JustinC — Fri, 22 Jan 2021 17:15:29 GMT

Can you try reinstalling the app to see if that message disappears? @Pennystaxes