thread I want to produce duplicate reciepts automatically from the square terminal in Archived Discussions (Read Only)

I want to produce duplicate reciepts automatically from the square terminal

LJ-SWSSD — Thu, 21 Jan 2021 01:04:45 GMT

We would like to have two receipts print at the time of check out. One for the customer and one for us to attache to their ticket. How can I have the receipts print automatically without having to take the extra steps to reprint?

Re: I want to produce duplicate reciepts automatically from the square terminal

JustinC — Thu, 21 Jan 2021 18:11:14 GMT

I believe the setting to automatically print an auth slip is found in Settings > Checkout > Signature and Receipt.

Keep in mind, some card issuers don't require a signature, so our system will not print an auth slip. If the buyer's card does require a signature and the option is enabled on your Terminal, it will print an auth slip.

@LJ-SWSSD

Re: I want to produce duplicate reciepts automatically from the square terminal

LJ-SWSSD — Thu, 21 Jan 2021 18:30:57 GMT

Got it! I was able to go to settings and enable the signature receipt which produces a duplicate receipt.

Re: I want to produce duplicate reciepts automatically from the square terminal

JustinC — Thu, 21 Jan 2021 18:45:31 GMT

@LJ-SWSSD - Awesome!! Glad to help

Re: I want to produce duplicate reciepts automatically from the square terminal

Sebring — Sat, 04 Mar 2023 02:29:53 GMT

I have done as you suggested but only one receipt prints. Any other suggestions? Square support seems stumped by this need.

Re: I want to produce duplicate reciepts automatically from the square terminal

JJ_ — Sun, 05 Mar 2023 23:31:08 GMT

Hello @Sebring and welcome to the Seller Community

If the above solution did not help then I will recommend reaching out to our Support team so they can take a closer look at this situation and help you fulfill this need. Please reach out by phone or email when you have a moment by logging into your Square account and heading here.