thread Re: 86 Online items in Archived Discussions (Read Only)

86 Online items

beardedonebbq — Thu, 04 Feb 2021 17:44:09 GMT

For 86 and item online i was able to go to items yesterday and see the remove from online but today it appears the option is no longer there. Is it me .. or it is you?

Re: 86 Online items

Valentina — Sat, 06 Feb 2021 01:40:38 GMT

Oh no, @beardedonebbq! 😓

Firstly, welcome to the Seller Community + sorry to hear that you're here because you've run into trouble. I recommend checking to make sure that both your app and your mobile device itself are up-to-date. If everything looks good there, you'll want to reach out.

If you haven't already, your best bet is to get in touch with us directly, so that a member of our Restaurants team can dig in with you. When you have a moment, please reach out directly by logging into your Square account and heading here.

Re: 86 Online items

beardedonebbq — Sat, 06 Feb 2021 01:44:00 GMT

Thank you for getting back to me I spoke with my account rep regarding it today. For some reason my iPad allows me to 86 items online, put my square register which is an Android device doesn't allow it I've checked to make sure both items are up to date and considering I was told that this testing is only available on Android not iOS I find it to be pretty confusing

Re: 86 Online items

Valentina — Sat, 06 Feb 2021 02:11:56 GMT

Ah, I see, @beardedonebbq!

It sounds like we're working on making this feature more broadly available. Sometimes a feature will be available for iOD devices before Android devices, or Android before iOS. I'm glad your account representative was able to provide some clarity around what you're seeing! 👍✨

Re: 86 Online items

Barncastle — Mon, 14 Jun 2021 21:33:49 GMT

Any news on 86ing items via Square Register? Just getting up and running, surprised and worried to see this is not an option yet... Mission Critical feature for every restaurant and bar I've ever worked in. It sounds like I need to add an iPad to our system in order to do this?

Re: 86 Online items

Barncastle — Tue, 15 Jun 2021 14:54:54 GMT

Oops, my bad. I upgraded from the free plan and can now 86 items directly on my register.