thread Re: Grid items in Archived Discussions (Read Only)

Grid items

lund0420 — Thu, 09 Feb 2023 18:33:59 GMT

When I hold down the plus sign to add something new to my grid I’m only getting the options to create an item or create a discount. If I scroll and find the item, I want to add, it only lets me out an entire category. Anyone have any experience with this? It was working fine up until today?? Did something change that I’m missing?

Re: Grid items

GourmetOnWheels — Thu, 09 Feb 2023 20:24:13 GMT

Could you please specify if this is on your Dashboard, phone, POS, Retail, or Online? That would be very helpful.

René

Re: Grid items

lund0420 — Thu, 09 Feb 2023 20:37:17 GMT

It is on my actual POS- the new Square register.

Re: Grid items

MayaP — Thu, 09 Feb 2023 20:41:28 GMT

Hey there @lund0420 sorry to hear you are having some difficulties. Can you provide a screenshot of what you are seeing? Is your register up to date?

Re: Grid items

lund0420 — Thu, 09 Feb 2023 21:04:13 GMT

Re: Grid items

MayaP — Thu, 09 Feb 2023 22:25:43 GMT

Can you provide the screen that shows a plus sign @lund0420 ?

Re: Grid items

lund0420 — Thu, 09 Feb 2023 22:52:55 GMT

Re: Grid items

GourmetOnWheels — Thu, 09 Feb 2023 22:57:26 GMT

Cannot see a plus sign

René

Re: Grid items

MayaP — Thu, 09 Feb 2023 23:01:54 GMT

I don't have a register right now to test this myself. I advise trying all our troubleshooting steps. If you are still having an issue contact Customer Support so we can investigate this further. Thanks for working with us on this @lund0420 !

Re: Grid items

lund0420 — Thu, 09 Feb 2023 23:16:30 GMT