thread Re: KDS Recommendations With A Total Item Count / All Day View? in Archived Discussions (Read Only)

KDS Recommendations With A Total Item Count / All Day View?

MaricaOakland — Sun, 07 Feb 2021 04:30:07 GMT

Hi, I'm looking at installing a KDS like Fresh or Square KDS for my restaurant.

A critical thing our chef wants to see is an "All Day" view that shows a total count of each item across all the active tickets being fired. For example, with 8 active tickets, the KDS can show that there are "X number of salmons" or "Y number of french fries." This is so that each station does not have to manually count through every ticket for a mental head count.

Does anyone have any recommendations on a Square compatible KDS that has this feature?

Thanks,

Austin

Re: KDS Recommendations With A Total Item Count / All Day View?

Valentina — Tue, 09 Feb 2021 21:38:22 GMT

Thank you for taking the time to drop this suggestion with specific details, @MaricaOakland!

This would be considered a feature request for Square KDS at this time, but I definitely see how this feature would smooth out wrinkles in the kitchen. I'll drop by when we have news to share related to the availability of this feature via Square KDS ✨

Re: KDS Recommendations With A Total Item Count / All Day View?

Valentina — Tue, 11 May 2021 22:29:06 GMT

We introduced this feature today, @MaricaOakland!

You can learn how to use the All Day Count feature by heading to this page, and reading through the Viewing All Day Count section. We also cover the different stations available with Square KDS in the Getting Started section. Please let me know if any questions come up ✨

Re: KDS Recommendations With A Total Item Count / All Day View?

MaricaOakland — Wed, 12 May 2021 05:38:47 GMT

Thank you for this, this is the most sought after feature our restaurants were looking for. We will be testing this out tomorrow for dinner service. We did notice a bug, after marking the very top item of a ticket complete, it cannot be recalled or unmarked.

Thank you,

Austin Cheung

Re: KDS Recommendations With A Total Item Count / All Day View?

Valentina — Thu, 13 May 2021 00:32:31 GMT

Thanks for the feedback, @MaricaOakland!

Today we can only recall tickets, we cannot recall individual items.

Are you looking to recall individual items or are you stating that the ticket itself cannot be recalled, Austin?