thread The screen is locked on my square terminal in Archived Discussions (Read Only)

The screen is locked on my square terminal

sunsbeefjerky — Sat, 13 Feb 2021 16:19:31 GMT

I have a new all in one reader scanner and printer machine. The screen is locked. I used it last night when I received it and it was OK, charged it up last night and this morning the screen is locked. It wakes up by the power button and nothing else. Can't power it down. Any one help

Re: The screen is locked on my square terminal

sunsbeefjerky — Sat, 13 Feb 2021 16:26:54 GMT

I found it, a long (30 sec) press on the power button did it.

Re: The screen is locked on my square terminal

AshleyK — Sun, 14 Feb 2021 14:49:18 GMT

Hi! Welcome to the Seller Community! Also, thank you very much for posting the solution. We will be sure to merge any similar seller questions/issues to this thread so you can continue to help them.

Have a nice day! 🙂

Re: The screen is locked on my square terminal

TecumsehAlumni — Mon, 04 Jul 2022 17:58:38 GMT

I have the exact situation you had at your initial startup and post charging. But the closest I get to satisfaction is a brief screen saying "Reset Aborted" and it shuts off. Then I restart and still no access to the terminal functions. Any ideas to help?

Re: The screen is locked on my square terminal

MayaP — Wed, 06 Jul 2022 14:56:39 GMT

Hi @TecumsehAlumni,

Thank you for bringing this to our attention! Sorry you are running into this issue.

And you tried factory resetting the device?

Note: If you’re unable to access the Terminal settings, hold down the power button for 10 seconds until you see a black screen with a count-down timer. Keep holding down the power button on that timer goes to 0 and the screen says you can release the power button.

Once the reset is complete, you’ll need to:

1. Go back through basic setup questions like your time zone.
2. Reconnect to the internet.
3. Sign back in with your email and password or device code.
4. Add accessories such as cash drawers, printers, scanners or scales. Learn more about connecting compatible hardware to Square Terminal.
5. Adjust any settings back to your preferences.

Checkout all troubleshooting steps here .

I am hoping the issue has been resolved! Please let me know.

Re: The screen is locked on my square terminal

Saloonsean — Fri, 20 Jan 2023 20:24:13 GMT

Same problem and it does not roll back, just says aborted. Toast is looking better and better. Also no one is returning my messages with any work arounds.

Re: The screen is locked on my square terminal

sayra — Sun, 22 Jan 2023 16:33:40 GMT

Hello, @Saloonsean. Welcome back to the Seller Community!

Sorry to hear that you continue to run into the same issue. If none of the troubleshooting steps above helped. Please contact us directly to walk you through additional troubleshooting steps. We'd be happy to take a closer look with you and possibly file a Support Ticket for our engineers if needed.

Thank you.

Re: The screen is locked on my square terminal

Saloonsean — Sun, 22 Jan 2023 21:54:09 GMT

we have and keep getting the same results unfortunately, boss is now looking into toast and another

Re: The screen is locked on my square terminal

sayra — Sun, 22 Jan 2023 22:03:30 GMT

@Saloonsean. We are sorry to hear about your experience so far with Square. Did you receive a case number from one of our Customer Success Team members? Can you share more details related to the issue you are encountering?