thread Re: I am uploading my logo as a PNG, still give me an error, how can I fix it? in Archived Discussions (Read Only)

I am uploading my logo as a PNG, still give me an error, how can I fix it?

IraysaG — Fri, 19 Feb 2021 13:40:51 GMT

I have saved my logo as a PNG, when I try to upload, it gives me the error message below:

Profile image should have content type image/jpeg, image/pjpeg, image/png, image/x-png, image/gif

How can I fix it?

Re: I am uploading my logo as a PNG, still give me an error, how can I fix it?

ashc — Sat, 20 Feb 2021 17:42:22 GMT

Hey @IraysaG and welcome to the Community.

I'll need to know more specifics before I can assist. Where are you trying to upload these files exactly?

Like, what section of the Dashboard are you in?

Unable to upload a logo in Square Dashboard

marieandreenai — Sat, 20 Feb 2021 20:00:06 GMT

I'm unable to upload a logo in square dashboard. I keep getting this error message:

Profile image should have content type image/jpeg, image/pjpeg, image/png, image/x-png, image/gif

This is under invoice in square dashboard.

Re: I am uploading my logo as a PNG, still give me an error, how can I fix it?

ashc — Sat, 20 Feb 2021 20:03:00 GMT

What browser are you on @IraysaG?

It sounds like it could be something as simple as a browser issue.

Re: I am uploading my logo as a PNG, still give me an error, how can I fix it?

Pawstries — Sat, 27 Mar 2021 04:02:24 GMT

I'm also having the same issues. Did you find a solution by any chance?

Re: I am uploading my logo as a PNG, still give me an error, how can I fix it?

DrOga — Mon, 29 Mar 2021 02:12:04 GMT

I also have this issue. I have changed from using Safari to Google Chrome but still getting this error message when trying to upload a 2328 x 1144 sized Profile image:

Profile image should have content type image/jpeg, image/pjpeg, image/png, image/x-png, image/gif

Please advise.

Re: I am uploading my logo as a PNG, still give me an error, how can I fix it?

Blklotus — Mon, 05 Apr 2021 08:17:33 GMT

I’m getting the same message. Do we have a solution?

Re: I am uploading my logo as a PNG, still give me an error, how can I fix it?

Blklotus — Wed, 07 Apr 2021 01:15:52 GMT

Never mind… It was not worth the drama of figuring this out. I switched to a different platform.

Re: I am uploading my logo as a PNG, still give me an error, how can I fix it?

IraysaG — Wed, 07 Apr 2021 14:27:29 GMT

Hi everyone, I ended up adding a light grey background to the logo right from Square and it worked.

Re: I am uploading my logo as a PNG, still give me an error, how can I fix it?

NSBE — Thu, 10 Jun 2021 13:39:24 GMT

Same issue. How can this be fixed?

Re: I am uploading my logo as a PNG, still give me an error, how can I fix it?

Empresse — Thu, 24 Jun 2021 21:04:00 GMT

How did you do this?

Re: I am uploading my logo as a PNG, still give me an error, how can I fix it?

Valentina — Fri, 25 Jun 2021 19:21:10 GMT

Tagging in the person you responded to in order to see if they can pop in and let you know how they did this, @Empresse!

@IraysaG - any advice you can give, maybe the steps you took to get where you did?
Thanks in advance for your help!

If we don't hear back, please give our team a call today before 9PM ET, when phone support shuts off for the weekend.

P.S. Welcome to the Seller Community ✨

Re: I am uploading my logo as a PNG, still give me an error, how can I fix it?

lunchthai — Tue, 24 Aug 2021 11:09:25 GMT

SOLVED (For me, anyway!) My pic showed as a JPG, but when you click 'save as' a range of different JPG options come up. I saved as .jpeg and it worked.

Re: I am uploading my logo as a PNG, still give me an error, how can I fix it?

Ali_R — Sat, 28 Aug 2021 17:48:48 GMT

This last trick solved it for me too !

Thanks

Re: I am uploading my logo as a PNG, still give me an error, how can I fix it?

Joe — Sat, 28 Aug 2021 20:49:58 GMT

Glad to hear you got this one solved, @Ali_R!

Re: I am uploading my logo as a PNG, still give me an error, how can I fix it?

ModernMounters — Mon, 04 Oct 2021 13:52:29 GMT

Convert it to JPEG and it will work!

Re: I am uploading my logo as a PNG, still give me an error, how can I fix it?

millsgreenfield — Sat, 13 Nov 2021 03:19:33 GMT

I can't get it to work converting it to .jpeg. It is still giving me an error. Super frustrating!

Re: I am uploading my logo as a PNG, still give me an error, how can I fix it?

BernadetteA — Mon, 15 Nov 2021 00:59:33 GMT

Welcome to the Community, @millsgreenfield 👋

Do you happen to know the file size? Are you able to convert the file to a .jpeg before uploading?

Re: I am uploading my logo as a PNG, still give me an error, how can I fix it?

DiShaJewels — Sat, 02 Apr 2022 06:09:40 GMT

My image was saved as a jpg and then I converted it to jpeg and I'm still receiving the error. I tried converting it to png, again I receive the error message. The size of the image is 1922x1080.

Re: I am uploading my logo as a PNG, still give me an error, how can I fix it?

cbdtardis — Thu, 11 May 2023 23:59:25 GMT

I also have the same issue. Can somone just share the background that does work? This is extremely frustrating